Collections/Billing Assistant

Relapath is currently recruiting for two Collections/Billing Associates to work in a full-time, direct-hire position with our client in Ypsilanti, MI. This position offers a competitive salary and benefits! 

As a Collections/Billing Associate you will be required to contact clients and collect outstanding payments. Contact includes making multiple phone calls, emails, text messages, per day. As part of the Billing and Collections team, you will be responsible for other aspects of collections, such as resolving customer billing problems updating customer contact information, and other activities, as required.

The Collection Specialist exhibits professionalism, trustworthiness, and aligns with company's core values at all times, as well as demonstrating excellent written and verbal communication skills and the ability to work independently.

This position will: 

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Make 100 outbound collection calls per day.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

We are looking for:

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Familiarity with AIA billing (this is a standardized, progress-based invoicing system used primarily for commercial construction projects governed by AIA contracts.)
• Familiarity with lien waivers
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Outstanding attitude, positive mindset, and willingness to smile in the face of adversity
• Problem-solving skills, attention to detail, and drive to succeed
• 1+ year experience with Billing, Collections or Accounts Receivable
• Customer service and account management experience