Admissions Coordinator

Admissions Coordinator

Memorial Hermann Surgery Center, Woodlands Parkway is seeking a motivated Admissions Coordinator to join our team. We have 4 OR rooms and 1 treatment room. We perform outpatient surgical procedures in Orthopedics, Neurology, ENT, Pain Management, Podiatry, Plastic Surgery. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Job Summary: Under the direction of the Business Office Manager, this position is responsible for daily maintenance of the patient registration, patient check in, collections of financial responsibility and all aspects of the patient access process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and scheduling staff. The Registration Coordinator interfaces with patients and families, physicians and staff; admit patients and process their paperwork, update patient demographics/information in the PAS system, collect monies due and document in the PAS billing system. Answers main switch board of all incoming calls and transfers calls to correct department and/or staff member. Successful candidate will possess outstanding leadership, communication, multi-tasking abilities and outstanding customer service skills as well as the ability to diffuse conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Sets priorities and organizes work
• Answers heavy incoming phone calls
• Admits patients and processes admission paperwork
• Verifies information being entered into the PAS system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paperwork for any patient 'add-on' is received by the appropriate staff
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Cerner are completed prior to admitting patient
• Works closely with PAT Coordinator and clinical staff to avoid equipment or supply conflicts
• Cross trains with other areas within the Business Office
• Completes consents and ensures accuracy before submitting to the chart builder
• Promotes positive relationships with patients, family members, working peers, and physicians throughout the hospital

Qualifications:

• High School Diploma or equivalent required
• Minimum 2-4 years of hospital or medical office experience required
• Ability to communicate verbally and non-verbally in a professional way
• Ability to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the hospital as a whole
• Professional appearance
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills
• Must be able to type 45 wpm
• Must have the skills necessary to operate office equipment that are required to fulfill job duties

What We Offer:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.