BUSINESS OPERATIONS AND DATA ANALYST

Business Operations And Data Analyst

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at View email address on click.appcast.io or call View phone number on click.appcast.io for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Jun 9, 2026 Location: Chicago, IL, US, 60607 Job Requisition ID: 56265 Opening Date: 06/12/2026 Closing Date: 06/26/2026 Agency: Department of Human Services Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542 Salary: Anticipated Salary: (Effective 7/1/26) $6,820 - $9,875 per month ($81,840 - $118,500 per year) Job Type: Salaried Category: Full Time County: Cook Number of Vacancies: 1 Bargaining Unit Code: RC062 Technical Employees, AFSCME Merit Comp Code This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

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Position Overview The Division of Behavioral Health and Recovery (DBHR) is seeking to hire a Business Operations and Data Analyst to serve as a project lead in state and federal data matters by conducting operations, analytical, and statistical reviews of Substance Use Disorder (SUD) grant, contract, and service data to support management in decision making. The MOAII will meet deadlines using prioritization and communication skills, attention to detail, and ability to use task switching and critical thinking skills while working on multiple projects. Projects include researching, compiling, and developing required and ad hoc complex service, client, program, and management reports and presentations using an array of federal, state, and DBHR information technology systems, databases, and software including Excel, Tableau, SQL, and/or Access; performing routine and ad-hoc quality control tests to ensure integrity and validity of data; generating and delivering operation and evaluation communication, reports, and presentations pertaining to data-related matters; and collaborating with internal and external stakeholders to ensure project goals, performance measures, and management outcomes are achieved. This position is responsible for planning by creating and implementing work plans to manage routine, and ad hoc projects and resources, as well as documenting the unit's processes and procedures; assisting DBHR personnel in decision-making regarding management and quality improvement activities; and coordinating and supporting onsite and remote DBHR end-user office hardware and software needs, including managing training and problem resolution.

Essential Functions Serves as a Business Operations and Data Analyst in a lead project role for state and federal data matters by conducting operations, analytical and statistical reviews of Substance Use Disorder (SUD) grant, contract and service data to support Division of Behavioral Health (DBHR) management in decision making. Based on grant and data-driven project goals and objectives, develops and implements electronic work plans to manage routine and ad-hoc data-related projects and resources, as well as documents the unit's processes and procedures. Coordinates and supports, both onsite and remote, DBHR end-user office hardware and software needs, including training and problem resolution. Performs routine and ad-hoc quality control tests and generates corresponding management operation and evaluation communication, reports, visualizations and presentations to ensure the integrity and validity of data from, but not limited to, DBHR's client and service reporting system, licensing, and contract management systems. Monitors and develops procedures and processes to improve and maximize DBHR and contractual reporting/dashboard systems. Initiates and designs new or revised data collection techniques and forms, including tracking logs. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research. Requires three (3) years progressively responsible professional experience in management operations analysis.

Preferred Qualifications Three (3) years of professional experience interpreting results of multivariate, correlational, qualitative and descriptive analysis. Three (3) years of professional experience developing and applying research design techniques with application to social or health data. Three (3) years of professional experience using statistical programs such as Statistical Package for Social Science (SPSS), Statistical Analytical Software (SAS) and Qualitative Analysis to run analyses and create statistical, scientific and narrative reports and narratives. Three (3) years of professional experience in the preparation of narrative and statistical reports that communicate the results of complex data analysis studies performed. Three (3) years of professional experience in effective, collaborative communication (orally and written) with internal and external entities. Three (3) years of professional experience with qualitative research approaches in a health/healthcare-related professional context.

Conditions of Employment Requires the ability to travel in the performance of job duties. Requires the ability to utilize Microsoft Office Suite such as Excel, Access, and PowerPoint in the development of reports, etc. Requires the ability to utilize office equipment, including personal computers and basic computer skills. All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday - Friday, 8:30am - 5:00pm; 1-hour unpaid lunch Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607 Division of Behavioral Health and Recovery Office of Planning and Transformation Behavioral Health Work County: Cook Agency Contact: View email address on click.appcast.io Posting Group: Building, Fleet & Institutional Support; Social Services

About the Agency: The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is