Customer Service Representative

Job Title

Location: Milpitas, CA Duration: 3 Months Shift Hours: 8:30AM – 5:30PM

Responsibilities

• Facilitate quotes and provide pricing.
• Create new item specifications/projects.
• Manage accounts through processing incoming orders and inquiries, scheduling demand on machines, and ensuring customer's delivery requirements are met.
• Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues.
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.
• Collaborate with business owners to ensure customer experience is delivered.
• Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
• Work with planning, production, and shipping teams to review schedules and backlogs to ensure on-time delivery.
• Coordinate with the Quality Manager to resolve routine customer quality issues.
• Align with Plant Leadership to meet company goals and initiatives.

Requirements

• Computer proficient (Microsoft Office Suite).
• Proficient in data entry/analysis.
• Ability to read/write in English (clear communication).
• Basic knowledge of operational procedures and tools.
• Customer service or related work experience in a manufacturing environment or other industries.
• High School diploma or G.E.D.

Preferred Skills

• Attention to detail: Follow established processes and procedures to ensure accuracy of work.
• Customer-oriented: Ability to operate with customers' best interests in mind.
• Communication: Proactive, prompt, and respectful correspondences.
• Collaboration: Works effectively with others to complete a task or achieve a common objective.
• Problem-solving: Identifies and analyzes problems; generates and evaluates alternative solutions.
• Growth and results oriented: Demonstrates an interest, willingness, and drive to learn new things.
• Organizational skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results.
• Time management: Ability to structure time to meet customer demands.
• Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint.
• System experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals).
• Preferred: 1-3 years of manufacturing industry experience.
• Preferred: Associate/bachelor's degree.