Optician

OpticianAt LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.JOB DESCRIPTIONPay Range: GENERAL FUNCTION The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.MAJOR DUTIES & RESPONSIBILITIESGreets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.Shows urgency in providing service to customers & satisfying their needsCustom fits glasses & precisely places prescription in lensesActs as a leader in optical acumen that provides a voice for associatesTakes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirementsAttracts new customersExplores the needs & priorities of customers by asking open ended questionsIs attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as neededAssists co-workers with difficult or complex areas of product needs & prescriptionsUtilizes store tools & adheres to Brand Store CommitmentsPerforms work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools.Reinforces customers' final selectionAnticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution.Partners with management as necessaryPossesses the ability to multi-task, prioritizes & manages time with competing prioritiesCommits to delivery date & time, seeks feedback & asks for referralsStrives to achieve exceptional results on Brand KPIs & competenciesPresents, celebrates & educates at pick upTakes pride in store appearance, shows initiative to keep store clean, attractive & organized.Secures & protects company assets in your controlInforms management of safety opportunities; demonstrates safe work practicesPossesses a "can do" spirit & strong drive for results; self-motivated with a desire for continual learning & improvementAdheres to company policies & procedure, including but not limited to discounting, promotions & inventory managementSells on your feet 80%-100% of the timeAdditional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)Maintains proper dress code, including name tag & associate tabletBASIC QUALIFICATIONSHigh School graduate or equivalentABO CertificationOptical dispensing experienceStrong customer service skills: communicator, listener & team builderKnowledge of current store merchandiseStrong basic math skillsAwareness of current fashion trendsSelling skills – ability to use & carry an iPAD/tabletFamiliarity with POS, computers & calculatorsEmbrace new technology & changePay Range: 20.85 - 32.51This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.