Front Desk Coordinator / Escrow Assistant

Job Description

Job Description

Flying S Title & Escrow is a subsidiary of Title Financial Corporation. We seek a Front Desk Coordinator/Escrow Assistant to join our team in Burley, Idaho . TFC is a family-owned company providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

This position is an entry-level position with the opportunity to learn and grow, with advancement opportunities!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

The ideal team member:

• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, including Google or Microsoft Office Suite or related software, and has the ability to learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver’s license
• At least one year of related experience in customer service or related experience is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position

This position is responsible for answering and directing phone calls to the appropriate person. The position is typically the first person seen when someone arrives in the office, providing the guest with a great experience. This includes greeting them, directing them to the appropriate place, and providing excellent customer service. The position also provides administrative and clerical support to the escrow department and is responsible for opening orders and is responsible for the accurate and timely delivery of title orders.

This position reports to the President and County Manager.

Job Duties Include:

• Answer and route telephone calls professionally; take accurate messages.
• Greet clients courteously and direct them to the appropriate individual or department.
• Ensure the front office area is clean, organized, and welcoming at the start of each day.
• Accept earnest money and provide accurate receipts; deposit funds per company policy.
• Open and process new escrow and title orders by inputting data into the production system.
• Verify order information, including legal descriptions, addresses, and buyer/seller data.
• Request and process payoff statements, lien releases, insurance, commissions, and legal documents.
• Prepare and send lender packages in accordance with closing instructions.
• Disburse funds accurately and in compliance with accounting procedures.
• Upload and manage documents in document retention systems.
• Research and deliver property profile information such as chain of title, tax statements, and parcel numbers.
• Perform clerical tasks including mail handling, filing, scanning, ordering supplies, and light bookkeeping.
• Deliver documents to clients, banks, courthouses, or other locations as needed.
• Support company values, goals, and culture through professional conduct and teamwork.
• React positively to changes in responsibilities or procedures.
• Maintain prompt, predictable, and regular attendance.
• Other job duties as required.

We offer:

Competitive benefits plan including medical, dental, and vision for company employees with contributions toward a spouse or dependent coverage. In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, advance paycheck access, and voluntary benefits, including accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off and are eligible for 11 paid holidays from day one of employment. We offer volunteer time off to give back to our local communities. We also offer a company-provided employee assistance program, Short Term Disability, Basic Life Insurance, and a wellness program at no cost to employees.

Flying S Title & Escrow is an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.