Veterinary Welcome Center Agent
PetWow
Veterinary Receptionist
Make an impact caring for pets and the people who love them.
More than 30,000 pet owners across Northern Kentucky and Greater Cincinnati trust PetWOW with their pets' care.
PetWow is a family-owned veterinary company founded in 1971. We operate two Northern Kentucky hospitals and a fleet of mobile wellness vehicles serving the Greater Cincinnati area. Our mission is simple: strengthen people and pets by making pet care easy.
We work hard, care deeply, and rely on strong teamwork to deliver great care. We offer opportunities for growth, recognition for strong performance, educational opportunities, and supportive management.
We are searching for an engaging, compassionate, and customer-focused Veterinary Receptionist to join our team. As the first point of contact for clients and their pets, receptionists play a critical role in creating a welcoming and positive experience. This position supports both our clients and veterinary team by managing front desk operations, coordinating communication, maintaining accurate records, and helping ensure a smooth flow of daily appointments and services. The ideal candidate is friendly, organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius). Schedules vary based on business needs and are not fixed week to week. This position requires consistent availability- not compatible with an in-person school schedule or long-term schedule restrictions.
Successful team members in this role:
- Create a welcoming and positive first impression for clients and their pets
- Communicate clearly, kindly, and professionally in all interactions
- Maintain accurate client and patient records
- Stay organized while managing multiple priorities throughout the day
- Support efficient patient flow and communication between clients and veterinary staff
- Maintain a professional and organized reception environment
- Work collaboratively with team members to provide exceptional client service
Vacancy posted 6 days ago
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