Assistant Manager

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Who You Are All of our Team Members share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members. Are a team player who prides yourself on being punctual, reliable and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Are comfortable guiding and supporting team members to complete tasks. Act with integrity and show respect to everyone around you; act as a role model. Exhibit strong communication skills and have an ability to listen and empathize. Quickly apply information you learned during the online and hands on training. Enjoy coaching and leading others to success. Can comfortably manage through conflict. About the Assistant Manager Role The Assistant Manager is a full‑time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience. You will be heavily involved with team member onboarding and training, lead the team through task completion, and drive the success of club priorities and KPI goals. Responsibilities Lead team members to complete assigned tasks safely and efficiently. Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same. Assist in resolving employee concerns and provide backup staffing support as needed. Manage inventory systems for cleaning supplies, ordering club supplies and retail product, and track KPI to identify strengths and opportunities. Support the Club Manager with hiring and onboarding new team members and assess and assist in emergency situations. Greet members/guests as they enter and exit the club, assisting with check‑ins, member concerns, and phone inquiries. Perform membership related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess their membership needs. Execute retail transactions accurately and drive sales goals. Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas. Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine schedule. Perform comprehensive walks of all club areas, promptly fixing safety or policy issues and addressing cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment and toxic chemical exposure. Maintain communication with team members in person or over the phone throughout the shift. About Your Qualifications 6‑12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Ability to pass a background check. Willing to become CPR/AED certified (training provided by Planet Fitness). Basic computer proficiency. Physical Demands Continual standing and moving throughout the club to accomplish tasks. Continual communication in person or on the phone. Must be able to lift up to 75 pounds. Encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting. Benefits Medical Insurance Vacation Pay Free Black Card Membership Employee perks and discounts Engaging team‑building competitions and social events Compensation $13.00 per hour. Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner. Join the Club. Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. #J-18808-Ljbffr Planet Fitness