Inside Sales Support Representative

Job Description

Job Description

Job Summary:

Rees Scientific is seeking a highly organized and detail-oriented administrative professional to fill the Inside Sales Support Representative role. This is an administrative sales support position. The primary function of this position is to provide operational and administrative support to the field sales team, enabling them to focus on active selling and client engagement.

This role exists to reduce administrative burden on the field sales team and ensure sales processes run smoothly. The Inside Sales Support Representative will manage proposal coordination and development, quoting and contract renewals, CRM data entry and maintenance, and customer follow-up administration to help opportunities move efficiently through the sales process.

This role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks simultaneously. The position supports the sales process through coordination and follow-up activities, with escalation of decisions and strategic direction to Area Sales Representatives.

This role enables Area Sales Representatives to focus on strategic selling, account expansion, and market share growth, while ensuring consistent execution, responsiveness, and disciplined follow-up throughout the sales cycle.

This position works closely with Area Sales Representatives, Estimating, Engineering, Service, Project Management, Finance, and Customer Support teams.

This role involves the application of administrative judgment and discretion in managing sales support activities and prioritizing tasks based on business needs, as directed by the sales team.

Key Responsibilities:

Field Sales Execution Support

• Provide direct day-to-day operational support to the Sales team

• Help advance active sales opportunities toward order by coordinating follow-up, documentation, and internal alignment

• Maintain consistent follow-up cadence with the Sales team to ensure opportunities do not stall

• Support preparation for customer meetings by the Sales team, site visits, and technical discussions

• Perform light qualification efforts for lower-graded leads and escalate as needed to Area Sales Representatives

• Exercise discretion in prioritizing opportunities and determining appropriate follow-up actions based on business impact Rees Scientific Corporation

Job Description

Contract Renewals & Expansion Support

• Manage the contract renewal quoting process for assigned region

• Maintain full visibility of upcoming renewals and ensure proactive outreach

• Coordinate pricing updates, proposal revisions, and documentation required to secure renewal orders

• Support Area Sales Representatives with system expansions and add-on opportunities tied to existing accounts

• Work with Area Sales Representatives, Estimating, and Service teams to ensure renewal orders are accurate and complete

• Identify risks in renewal timelines or customer engagement and recommend actions internally to support retention and order conversion

Proposal & Quote Coordination

• Prepare and coordinate quotes, proposals, and budgetary pricing using established pricing structures

• Coordinate with Engineering, Service, Calibration, Project Management, and Field Sales teams to gather technical and cost inputs

• Ensure proposals are accurate, complete, and delivered within defined turnaround timelines

• Track proposal status and maintain disciplined follow-up to convert proposals into order

• Evaluate proposal timing and recommend adjustments to improve responsiveness and conversion outcomes

CRM Management & Pipeline Discipline

• Maintain accurate and up-to-date opportunity records, contacts, and activities within the CRM system

• Ensure all renewals, expansions, and active opportunities are properly logged and forecasted

• Support Area Sales Representatives with pipeline tracking and order forecasting

• Analyze pipeline activity and highlight gaps, risks, or inconsistencies to support informed decision making

• Help generate pipeline and order-related reports for regional sales leadership

Customer Support & Internal Coordination

• Serve as a secondary point of contact for existing customers within the region

• Route technical, service, or project inquiries to appropriate internal teams

• Coordinate internal resources needed to support customer opportunities

• Ensure clean handoff from Sales to Project Implementation once an order is secured

• Use judgment in handling customer inquiries and determining appropriate internal escalation paths

Required Qualifications

• Bachelor’s degree in Business, Marketing, Life Sciences, or related field preferred

• 1 to 3 years of experience in sales support, administrative coordination, account coordination, or similar role

• Strong organizational and time management skills

• High attention to detail and process discipline

• Excellent written and verbal communication skills

• Experience working with CRM systems preferred

• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Experience supporting technical or capital equipment sales

• Experience in life sciences, healthcare, pharmaceutical, or regulated environments

• Familiarity with recurring contract renewals and service agreements

• Experience supporting proposal and quote development

Primary Objective of This Role

The Sales Support Representative exists to:

• Increase regional orders

• Ensure proactive renewal coverage

• Improve opportunity progression speed

• Strengthen pipeline and order forecasting discipline

• Enable Regional Sales Managers to focus on strategic selling and share capture

Note: This is an administrative support role, not a direct sales position. The Inside Sales Support Representative does not carry a sales quota, own customer accounts, or direct the sales strategy. This role supports the sales team through administrative coordination, process management, and execution of follow-up activities as directed by Area Sales Representatives and Sales Leadership.