Analyst I

Bilingual Credit & Collections Analyst (Spanish/English)

Job Summary

We are seeking a detail-oriented Bilingual Credit & Collections Analyst to support customer accounts across the United States, Latin America, and Mexico. This role is responsible for evaluating customer creditworthiness, managing accounts receivable activities, supporting collections efforts, and partnering with Sales and Finance teams to minimize risk while supporting business growth.

The ideal candidate will be fluent in both Spanish and English and possess strong analytical, communication, and customer service skills.

Key Responsibilities

• Conduct credit investigations and evaluate customer risk to establish credit terms and limits for new and existing accounts
• Monitor customer accounts daily, including reviewing accounts that fail credit validation, placing and releasing orders on hold, and executing collection strategies
• Document collection activities and coordinate the resolution of customer deductions and disputes
• Reconcile customer accounts and determine appropriate credit arrangements when necessary
• Support the management of accounts experiencing financial difficulties, including bankruptcies, liquidations, and other legal credit matters
• Prepare annual credit reviews in accordance with company policy
• Provide regular updates and reporting on the status and health of assigned accounts receivable portfolios
• Partner with Sales and Sales Management regarding account status and credit-related issues
• Respond to customer inquiries and provide support with invoice copies, statements, and account-related questions
• Assist with maintaining customer and credit master data within SAP, including credit terms, limits, customer setup, and account structures
• Support cash application activities as needed
• Participate in special projects and continuous improvement initiatives

Qualifications

Required

• Associate degree or higher in Finance, Accounting, Business, or a related field, or equivalent experience
• Minimum of 3 years of credit and collections experience
• Fluency in both Spanish and English (written and verbal)
• Strong customer service and communication skills
• Ability to analyze financial information and make sound credit decisions
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience working with SAP
• Experience with GetPaid or similar collections software
• Knowledge of liens, bonds, financial arrangements, security agreements, promissory notes, and personal guarantees

Skills & Abilities

• Ability to effectively communicate with customers and all levels of management
• Strong problem-solving and decision-making skills
• Ability to maintain positive customer relationships while managing credit risk
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Work Environment

• Full-time position
• Monday-Friday, 8:00 AM - 5:00 PM
• Office-based environment

If you are a bilingual credit and collections professional who enjoys working with customers, analyzing financial information, and partnering with business teams to support company growth, we encourage you to apply.