Network Administrator Assistant

Network Administrator Assistant Position Summary: Supports the day‑to‑day stability, performance, and security of the university’s network infrastructure and communication endpoints. This position provides hands‑on experience in monitoring network systems, responding to service tickets, and assisting with troubleshooting efforts for voice services (VoIP/Teams), digital and analog faxing, emergency call stations, and IP‑based video surveillance. The assistant participates in special projects to ensure seamless connectivity and physical campus security. Posting Details Posting Number: S15148P Department: EITS‑Network Infrastruct & Srvc Employment Type: Employee Full Time, Monday–Friday, 8 am–5 pm Salary: Up to $50,000 Proposed Starting Date: 15 June 2026 Role Classification Title: Network Support Technician I Minimum Qualifications High school diploma or equivalent Preferred Qualifications Basic understanding of networking concepts such as IP addressing, DNS, DHCP, switching, and routing. Familiarity with Power over Ethernet (PoE) standards and their application in powering access points, cameras, phones, and emergency stations. Basic knowledge of SIP protocols and analog telephony signaling for troubleshooting fax and voice lines. Familiarity with network troubleshooting tools (e.g., ping, traceroute, Wireshark) and ability to assist in diagnosing connectivity issues. Strong communication and customer service skills to interact effectively with faculty, staff, students, and technical teams. Ability to follow standard operating procedures, document work clearly, and elevate issues as needed. Willingness to learn enterprise‑level network systems and tools in a structured, team‑based environment. Attention to detail and a strong sense of responsibility in maintaining secure and stable network operations. Responsibilities Day‑to‑day NOC support (50%) Activate and troubleshoot switch ports throughout campus. Troubleshoot physical, data link, and network layer issues. Consult, interact, and coordinate with departmental IT representatives across campus. Assists and supports VoIP and Microsoft Teams phones, including handset configuration, sign‑in troubleshooting, and call quality analysis. Maintain and troubleshoot campus emergency call stations, ensuring constant connectivity and audio clarity for public safety. Support IP video camera infrastructure, including physical mounting, PoE verification, and ensuring connectivity to the Video Management System (Genetec). Facilitate faxing solutions, supporting both modern cloud‑based faxing and legacy analog lines via ATAs (Analog Telephone Adapters). Support a campus‑wide wireless network. Aid in supporting IoT network devices. Manage and assist tickets in person and remotely in a timely fashion. Assist team lead with network cabling installations (fiber and UTP) within the data center and around campus adhering to current standards. Report issues to supervisor or manager as they arise. Participation in special projects (30%) Participate in special projects as needed, such as performing work in the data center, assisting other EITS groups, etc. Assist in large‑scale hardware refreshes (e.g., mass camera and switching deployments). Make, install, and certify data center cables as directed. Assist with NSP (Network Services Program) network projects. Interact with vendors to resolve hardware issues and failures. Learn all aspects of switching and routing to support the campus network. Install and configure data network switches and routers. Manage and update appropriate parties on projects assigned by manager. Intermediate tier support – assists NSP in skill‑appropriate tasks (15%) Develop and maintain a knowledge base for common voice and camera troubleshooting steps. Experience with hand tools and light power tools for field device installation. Troubleshoot data networks in both production and test environments. Proactively monitor and maintain network uptime and health. Use packet capture software such as Wireshark to diagnose SIP/Voice signaling and network issues. Use Visio to create and update network diagrams, including camera and emergency station locations. Other duties (5%) Other duties as assigned. Physical Demands Ability to lift at least 50 lbs. Crouching, crawling, and climbing ladders (essential for camera and emergency station maintenance). Using power tools to rack equipment and mount field devices. Working long periods during network outages. Driving as needed to perform job duties throughout the campus footprint. EEO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Contact Information Recruitment Contact: Steven Duffee, Email: View email address on click.appcast.io #J-18808-Ljbffr University of Georgia