Patient Navigators

Job Description

Job Description

Triangle MSO, a joint venture of UNC Fertility and IVI North America, is looking for several patient navigators for their Raleigh, North Carolina clinic.  This is a full-time role working Monday- Friday from 7:30am-4pm.

Job Purpose: The Patient Navigator provides administrative support to patients undergoing fertility treatment.  This role focuses on ensuring a positive patient experience, managing communications, and coordinating appointments and procedures in collaboration with the medical team.

Essential Functions and Accountabilities

Patient Support & Communication:

• Serves as a patient's initial point of contact with the clinic after new patient visit is scheduled.   
• Welcome patient and assist to ensure portal enrollment, patient intake and new patient paperwork is complete prior to date of first visit.
• Investigate patient's preferred communication style, level of detail, learning preferences and engagement needs, documenting insights to support personalized care delivery.
• Assist with obtaining previous medical records, as necessary, and ensure patient chart is prepped for new patient consults and follow-up appointments.
• Schedule diagnostic testing and procedures.
• Educate patients about basic testing processes and timelines.  Send appropriate patient education contact and materials.
• Collaborate with care team to ensure timely communication of test results and next steps.
• Establish a compassionate environment by providing emotional and psychological support to patients; comfort patients by anticipating anxieties, answering questions and addressing concerns.
• Share supportive resources with patients such as information about mental health services, support groups or recommend reading materials/websites.

Administrative Coordination:

• Schedule consultations, appointments, and procedures according to RMA workflows, policies, and clinical practice guidelines.
• Maintain accurate and timely patient records in Artemis.
• Assist with obtaining previous medical records or outside results, if needed.

Collaboration:

• Work closely with providers, clinical staff, front desk, the office of patient experience and financial counselors to streamline patient care and improve the overall care experience.
• Notify care team of any potential patient requests, concerns or issues prior to date of first visit.
• Support patients with education, preparation instructions, and consents for procedures.

Compliance:

• Ensure adherence to HIPAA and other patient confidentiality regulations.
• Follow clinic workflows, protocols and practice guidelines for documentation and patient care.

Academic Training: 

• Associate's degree and/or CMA certification-required, LPNs preferred.
• Previous experience in a healthcare setting required, fertility experience a plus.

Position Requirements/Experience:  

• Proficient computer skills (Microsoft Office) Keyboard sills of 25 words required
• Electronic Medical Records (EMR) experience
• Prior experience in women's healthcare-preferred
• Knowledge of medical terminology
• Excellent oral and written communication, interpersonal and customer service skills
• Strong attention to detail and demonstrated ability to follow-through
• Ability to work autonomously and in a team environment
• Demonstrate a genuine commitment to patient well-being and the ability to communicate with empathy and a patient-centered approach

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:  

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: &

EEO 
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”