Lead Medical Support Assistant

Lead Medical Support Assistant

The Lead Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include its Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. Duties include:

• The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains workflow.
• Assures coverage of all areas of responsibility.
• Conducts ongoing reviews to ensure quality of work.
• Ensures accurate and timely scheduling of appointments for unit.
• Provides guidance to staff members to include changes in policies and procedures.
• The Lead MSA is responsible for the oversight of the routine to the most complex duties of the occupation in the unit led, with relative administrative independence, more than 25% of the time, and is called upon to mentor and teach less experienced staff and to assist them with questions they may have regarding the work of the occupation.
• For the unit led, the Lead organizes work; sets priorities; delegates tasks/responsibilities in order to meet deadlines.
• S/he follows up on pending issues and demonstrates an understanding of the impact of incomplete work. The Lead reviews and monitors data to ensure all reports are complete and accurate, and performs other work related to the duties of the position, as necessary.

Work Schedule: Monday-Friday, Various tours

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc

Virtual: This is not a virtual position.

Functional Statement #: 80117F

Permanent Change of Station (PCS): Not Authorized