Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2005 and has grown to a strong team of nine. We offer a matching 401(k) plan and full health coverage, creating a supportive environment where team members can thrive both professionally and personally.

We value honesty, loyalty, and friendliness when bringing new people onto our team. Our office is known for having a fun and competitive atmosphere—where hard work is recognized and team spirit runs high.

We’re proud to stay engaged in the community through the Chamber of Commerce, Greenway Beautification projects, and our involvement with Performance Athletic Center. If you’re looking to join a team that’s energetic, community-focused, and built on trust, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jeb Barram - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.