Regional Service Manager

Regional Service Manager

We're looking for a dynamic Regional Service Manager to join our team in Orlando or Jacksonville, FL. If you're a motivated leader with a passion for driving excellence, this is your opportunity to make an impact!

Join BGIS – Where Your Career Thrives!

Are you seeking a workplace that prioritizes your growth, values your individuality, and empowers you to succeed? At BGIS, we're more than a company we're a community dedicated to fostering innovation, delivering exceptional service, and creating opportunities for our team to shine. As a global leader in facility management and real estate services, we manage over 320 million square feet across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. With a team of 6,500+ professionals, we're committed to enabling innovation for our clients and supporting your career aspirations.

Why Choose BGIS?

• A Company That Cares: We're invested in your success, offering clear paths for career growth and professional development.
• Flexible Rewards: Enjoy recognition and benefits tailored to your unique needs and lifestyle.
• People-First Culture: At BGIS, you're not just an employee you're a valued partner in our mission to deliver outstanding service.

What We Offer Compensation & Benefits

• Competitive Salary: $105,000 - $120,000 annually.
• Bonus Potential: 5% Optimizer Annual Incentive Award (OAIA).
• Travel Perks: $55 daily per diem and lodging provided for authorized out-of-town travel.
• Generous Paid Time Off: Start with 88 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your future.

Additional Perks

• Company-issued cellphone and tablet for seamless work.
• Annual boot voucher to keep you equipped.
• Comprehensive health, life, and disability benefits package.
• Access to corporate perks through ADP.
• Robust technical training and career development programs.
• Opportunities for career advancement and potential relocation.

About the Role

As a Regional Service Manager, you'll lead a team of skilled commercial service technicians within your assigned area operation, driving operational excellence and client satisfaction. You'll play a pivotal role in managing service operations, fostering team engagement, and supporting business growth while upholding BGIS's commitment to innovation, safety, and compliance.

Key Responsibilities People Leadership

• Lead, mentor, and develop a team of service technicians, fostering engagement, performance, and retention.
• Oversee hiring, performance evaluations, and compensation recommendations.
• Provide ongoing feedback and coaching to enhance team performance.
• Ensure compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
• Support team members with expert problem-solving and guidance.
• Contribute to company-wide initiatives as needed.

Regional Operations Management

• Oversee dispatch functions, assigning repair tickets and projects to technicians for timely, high-quality completion.
• Schedule and manage preventative maintenance and service tasks.
• Review service and repair invoices for accuracy and efficiency.
• Manage operational budgets, optimizing costs and resource utilization.
• Collaborate with stakeholders to refine processes and implement standard operating procedures.
• Ensure compliance with all applicable regulations and service level agreements.
• Drive operational efficiencies by analyzing work volume and developing corrective solutions.
• Work cross-functionally to deliver specialized support and seamless service.
• Resolve operational issues with urgency to exceed client expectations.
• Manage inventory to support service delivery.

What You Bring Required Knowledge & Skills

• Associate degree, equivalent training, or relevant work experience.
• Minimum of 5 years in a similar role with supervisory or management experience leading a team of technicians.
• In-depth knowledge of commercial HVAC service (Required).
• Strong leadership skills to engage and motivate teams to achieve goals.
• Excellent communication skills, including influencing, negotiating, and client-facing interactions.
• Proactive problem-solving mindset with a focus on continuous improvement.
• Strong relationship-building skills with internal teams, clients, and vendors.
• Proficiency in Microsoft Office and related computer applications.
• Self-motivated with the ability to multitask and manage independently.

Licenses & Certifications

• Certification or additional training in a relevant specialty is a plus.

Physical Demands & Work Environment

• Ability and willingness to travel frequently for meetings and job visits (reimbursement provided).
• Valid driver's license and access to personal transportation for work-related travel.
• Reasonable accommodations available for qualified individuals with disabilities.
• Up to 25% of travel in assigned area of operation.

Join Us Today!

At BGIS, you'll find a supportive environment where your leadership can shape the future of our operations and inspire a team to deliver exceptional results. If you're ready to take your career to the next level with a company that values innovation and growth, apply now to become our Regional Service Manager in the Orlando/Jacksonville, FL area!

For more information or to apply, visit our careers page or contact our HR team. Let's build something extraordinary together!