Practice Administrator (North Region)

Description

Organizational Profile

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Job Summary

The Practice Administrator for Illinois Bone & Joint Institute, LLC. (IBJI) - North Region, is a key leadership position for the organization. In general terms, the Practice Administrator is responsible for oversight of regional operations in IBJIs Strategic Business Unit (SBU) model, driving strong operational, financial, and cultural performance in the region, as well as integration and alignment with IBJIs strategic direction set by the IBJI Board and Central Business Office leadership. The Practice Administrator reports directly to the Chief Operating Officer of IBJI and works closely with local physician leadership (i.e Board Member, Managing Partner, and Members) for their region.

Job Responsibilities

Overall Management:

• The Practice Administrator will oversee all local office functions, both clinical and administrative, and will typically direct clinic managers, mid-level providers, radiology, scheduling, and billing management. The Practice Administrator will oversee or directly handle all staff hiring and disciplinary matters, ensure appropriate onboarding and training of all new employees, with a key objective to create a workplace in which employees feel valued, challenged and supported, while ensuring the highest level of patient care and customer service.
• The Administrator will be responsible for the development of management and staff, striving to deliver highly productive, knowledgeable,and engaged individuals committed to IBJIs mission and values. In addition, the Practice Administrator, as a senior leader for their region and vital liaison to the Central Business Office, will be accountable to communicate new information to staff, drive process improvement, and facilitate strong alignment to IBJI's standard operating procedures, goals and objectives.
• The Practice Administrator will be responsible for making sure that the facilities are compliant with all applicable regulatory bodies including OSHA, HIPAA, and Medicare.

Administration:

• The Practice Administrator will be responsible to further the objectives of the physicians as a group and individually. She/he will conduct regular physician meetings, including agenda management, materials preparation and guest coordination. The Administrator will also work with individual physicians to analyze their practices, investigate areas of concern, and develop new services. They will conduct analyses of practice indicators to help the group understand the practice's performance and areas of need.
• The Practice Administrator will be responsible to work closely with attorneys, accountants and business consultants to meet the needs of the practice. She/he will also act as liaison between the group and associate physicians who use our facilities.
• The Practice Administrator will oversee the needs of the groups' various facilities. This includes physical improvements, maintenance of ADA standards, and generally maintaining a clean, comfortable environment for patients.

Financial:

• The Practice Administrator will be responsible for overseeing the expenses and income of the practice. They will constantly look for ways to decrease overhead through reduction of inefficiencies, elimination of unnecessary services and supplies, and negotiation of lower vendor contracts. Further, they will endeavor to increase income by implementing and managing effective revenue cycle systems and by seeking new services to offer.
• The PracticeAdminister will need to use data and analytics proactively to spot trends for process improvement, in day to day decision making and looking forward to developing strategy.
• The Practice Administrator will oversee all aspects of accounts payable, payroll and other financial requirements of the organization.

Marketing and Development:

• The Practice Administrator will work closely with a Regional Marketing Liaison to develop and implement a marketing plan for their region. This will include marketing for new providers and services, as well as ongoing print and media advertising as appropriate. She/he will also look for "soft" marketing opportunities for the physicians of the group such as speaking engagements, media interviews, etc. The Practice Administrator will take a personal role in marketing by building relationships with colleagues in our referral sources' offices. The overall goal will be to increase awareness of the IBJI "brand" within the community and further the reputations of our physicians.
• The Practice Administrator will work collaboratively to bring new physicians or other providers into the practice. This includes application for and compilation of all necessary licensure and certificates, oversight of the hospital application process, and oversight of insurance credentialing. The Practice Administrator will set-up the appropriate infrastructure to support the new provider including staffing, workspace and supplies. They will provide ongoing support and follow-LIP to the new physician to ensure a smooth practice launch and to care for any needs or concerns.

Special Projects:

• The Practice Administrator will be responsible to implement and oversee special projects as required by the physicians. These will include facilities construction and improvement, consolidation of facilities, mergers, addition of new physicians, implementation of new systems, etc.

Conduct:

• The physicians of IBJI expect that the Practice Administrator will conduct his/herself in a manner which is at all times courteous, professional and promotes a positive image of IBJI. The Administrator will be at times called upon to act as the physicians representative, and as such will set the example for other employees in dependability, punctuality, positive attitude and adherence to policies and procedures.

Requirements

Requirements

• At least 5 years administrative experience, preferably in a hospital or clinic setting.
• Medical background preferred.
• Bachelor degree in related field; Masters Degree preferred.
• Familiar with rules and regulations in the healthcare industry.
• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
• Possess good working knowledge of Microsoft Office and Windows based computer applications.
• Excellent knowledge of business and the clinical environment.
• Must be a self-starter, highly organized with good time management skills.
• Able to work in and manage a fast-paced environment.
• Communicate effectively verbally and in writing to document/record information.
• Strong interpersonal skills, able to work well and communicate effectively and professionally with physicians, patients and staff in all levels in the organization. Able to develop constructive and cooperative working relationships with others and maintain them over time.
• Capable of prioritizing and organizing information to achieve a smooth flow of tasks in a clinic office, along with the ability to effectively supervise and direct the work of others.
• Ability to interpret and explain an extensive variety of instructions.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Uses logic and reasoning to identify the strength and weaknesses of alternate solutions or approaches to a problem.
• Understand the implications of new information for both current and future problem solving and decision making.

**North Region locations include: Grayslake, Gurnee, Libertyville, Lindenhurst, Lake Bluff

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.