SERVICE ADVISOR

Service Advisor

Tom Gill Buick GMC is seeking a motivated, organized, and customer-focused Service Advisor to join our growing dealership team. This position plays a critical role in supporting the service department by coordinating internal repair orders, communicating with technicians and departments, and delivering exceptional customer service to both internal and external customers.

Responsibilities

• Open, manage, and close internal repair orders accurately and efficiently
• Coordinate vehicle repairs between sales, service, and parts departments
• Schedule service appointments and communicate repair timelines
• Maintain consistent communication with customers regarding vehicle status and updates
• Review repair recommendations and explain services clearly and professionally
• Work closely with technicians to ensure repairs are completed properly and on time
• Assist with warranty documentation and dealership processes
• Handle inbound phone calls, emails, and customer inquiries
• Ensure a positive customer experience from check-in through vehicle delivery
• Maintain accurate records and follow GM dealership procedures

What We Offer

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Ongoing training and career advancement opportunities
• Positive team-oriented work environment

Position Type

• Full-Time
• Monday–Friday with occasional Saturdays as needed

If you are passionate about customer service and enjoy working in a fast-paced automotive environment, we encourage you to apply and become part of our Buick GMC dealership team.

Qualifications

• At least 1 year's Automotive Service Advisor and/or dealership experience required
• Fantastic customer service and communication skills
• Friendly personality
• Time-management skills
• Professional, well-groomed personal appearance and a positive attitude
• Team-oriented and self-motivated
• Strong computer skills
• Good multitasking and organizational skills
• Clean driving record and valid driver's license
• High school diploma or equivalent
• Applicants must pass pre-employment testing to include background check and MVR.
• We are a DRUG free employer and a pre-employment test is required

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