Dispatcher - Paratransit Services

Job Description

Job Description

Dispatcher 

As Dispatchers, our team members play a pivotal role in delivering impeccable customer service to our clients and passengers. Responsible for scheduling and dispatching operators and drivers, dispatchers ensure the efficient operation of vehicles dedicated to passenger transport. Meticulously managing records, logs, and schedules of incoming calls, they monitor and control actions taken during each interaction. Dispatchers are dedicated to maintaining accurate and detailed information on all calls, culminating in the preparation of comprehensive reports that capture and analyze activities occurring throughout their shifts. This critical role is essential to the smooth functioning of our transportation services and the satisfaction of our clientele. 

Company Background  

Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.  

We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community. 

Primary Duties and Responsibilities  

• Transportation Service Assignment: 

• Assign transportation services efficiently and maintain accurate check-out logs. 

• Operator Assignment and Coordination: 

• Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations. 

• Attendance and Vehicle Assignment Management: 

• Maintain attendance logs for operators and relevant staff. 

• Assign vehicles, considering preventive maintenance schedules and capacity needs. 

• Communication with Operators: 

• Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed. 

• Monitoring and Adjustments: 

• Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance. 

• Real-Time Operations and Documentation: 

• Maintain scheduling and performance data during real-time operations. 

• Document daily events related to service accurately and appropriately. 

• Effective Communication: 

• Communicate effectively with operations staff regarding scheduling or passenger issues. 

• Professionalism: 

• Maintain a professional demeanor and appearance at all times. 

• Multi-Tasking in Fast-Paced Environment: 

• Handle multiple tasks accurately and effectively in a fast-paced environment. 

• Employee Direction: 

• Effectively direct employees in the performance of their duties. 

• Other Duties: 

• Perform other duties as assigned to ensure the efficient operation of the department. 

Qualifications & Skills  

Education, Licensing, and Certifications: 

• High school diploma or equivalent (G.E.D.). 

Experience: 

• Minimum age of 21 years. 

• At least one (1) year of dispatch operations experience within the transportation industry. 

Skills and Knowledge: 

• Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback. 

• Customer service-oriented mentality with keen attention to detail. 

• Demonstrated poise, tact, diplomacy, good judgment, and discretion. 

• Proficiency in both verbal and written communication. 

• Detail-oriented, well-organized, with effective time management skills. 

• Proven customer service and interpersonal skills. 

• General knowledge of Windows-based computer operating systems and Microsoft Office. 

• Ability to work collaboratively as a member of a team. 

• Professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups. 

• Adaptability and flexibility in a fast-paced environment. 

• Competence in using a multi-line phone system and managing multiple tasks concurrently. 

Other Requirements: 

• Limited travel requirement outside of the immediate area (<5%). 

• These qualifications encompass a blend of dispatch operations experience, communication prowess, customer service orientation, technical proficiency, and adaptability in a dynamic work environment. 

Testing and Background Check: 

• Must be willing to submit to drug testing and undergo a background check. 

Job Requirements  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.  

Benefits  

Vectour is proud to offer: 

• Competitive Pay 

• Advancement Opportunities 

• Medical, Dental, Vision, Disability and Life Insurance 

• 401K With Employer Match 

• 7 Paid Holidays 

• Paid Sick Leave 

• Paid Vacation 

• Great Coworkers! 

Salary  

• $18.30 per hour 

• Paid biweekly. 

Proposed Hours + Travel  

• On-site; Full-Time 

• MARTA Mobility – 1040 Brady Avenue, Atlanta, GA 30318 

Disclaimer  

The duties and responsibilities listed above are subject to change and may not reflect all tasks required.  You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. 

Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

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