Technical Support Analyst 2

Technical Support Analyst 2

Location: 2430 Pine Forest Drive, Colonial Heights VA 23834.

Consultants pay rate: $25 /hr on W2 (All Inclusive)

Candidates local to the Colonial Heights, VA required for ONSITE work.

ALL interviews conducted ONSITE, NO exceptions.

100% ONSITE, NO exceptions.

Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months.

Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months.

Strong Customer Service skills that include a “customer first” attitude. Required 6 Months.

Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months.

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months.

Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months.

Ability to lift equipment up to 25 pounds What we are: My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. A trusted long-term service provider for various state governments across both the software product development and IT Staff Augmentation. Certified Minority Business Enterprise (MBE) with over 13 years of experience We are CMMI Level 3 Certified for both IT Development and IT Services, ISO 27001:2022 certified for Information Security Management, and ISO 9001:2015 certified for Quality Management Systems.