Implementation Manager

Job Posting End Date: July 31 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans . And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary This position is responsible for the on-boarding and enrollment management of large complex accounts. This involves development and implementation of a client enrollment implementation plan and strategy that promotes premium growth, strengthens relationships with the client, brokers or other parties of influence and maintains overall stability of our position with the client while maintaining acceptable risk for the company. This position in partnership with sales distribution will represent Colonial Life in joint sales and implementation presentations. This position should be viewed as an objective sales partner with the field as it relates to account performance and should be viewed as an expert resource in helping their sales partners develop and deliver profitable service, enrollment, product, and re-enrollment solutions. This position is the foundation position for the Senior Implementation Manager position and requires strong service and sales orientation. Principal Duties and Responsibilities Responsible for creating, implementing, and managing enrollment/re-enrollment strategies for assigned block of business. Responsibilities encompass: Establishing enrollment implementation plan for each case to include negotiating alternative enrollment options as needed to maximize sales opportunity and manage key deliverables, timelines, resource requirements, expense arrangements and expectations. Managing enrollment/re-enrollment process by following up on progress toward commitments by others and communicating progress to all partners on an on-going basis. Conducting enrollment debriefing session with internal and external partners to confirm that commitments were met and to identify areas of opportunity. Responsible for developing and implementing a well-documented growth strategy for assigned accounts. Provides knowledge and expertise to assist the sales organization in the development of new opportunities to grow business in or related to assigned accounts through service, enrollment and product strategies. Manage client level expenses that take into consideration in-force premium, sales potential, the stability of the relationship and overall claims/persistency experience of the client. Serves as principal point of contact for assigned clients during implementation. Maintaining regular and consistent communication with client throughout implementation process. May perform other duties as assigned. Job Specifications 5+ years of experience in sales or management of large clients preferred 4 year college degree or equivalent work experience Proactive client level strategic thinking Relationship oriented - with customers, consultants, home office and the field Innovative and knowledgeable in generating ways to improve access to employees, improve working conditions, and maximize re-enrollment opportunities Knowledge of Colonial Life business processes, enrollment technology, products, and services from end to end (i.e. benefits communication, enrollment options, billing and service capabilities) is preferred Excellent communication and presentation skills Ability to leverage analytical tools and data Professional image and behavior in various settings including the client arena Excellent consultative skills Organizational credibility with all levels of both Colonial Life home office and sales organization is preferred Developed customer relationship skills that key on determining needs and desires and positioning potential solutions Good negotiator - assertive, yet diplomatic; sets and manages boundaries well Partners well with others in #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)