IT Desktop Support Technician

Job Description

Job Description

Employment Type: W2 Contract
Contract Duration: 6+ Months
Schedule: Monday–Friday

Job Summary

We are seeking an experienced Desktop Support Technician to provide onsite technical and end-user support in a Windows and Mac environment.

The technician will provide hands-on deskside support, troubleshoot hardware and software issues, assist users with day-to-day technical problems, and support the deployment and configuration of laptops, desktops, peripherals, and other end-user devices.

Responsibilities

• Provide onsite desktop and end-user technical support.
• Troubleshoot Windows and macOS hardware, operating system, application, and connectivity issues.
• Diagnose and resolve desktop, laptop, monitor, docking station, printer, and peripheral issues.
• Install, configure, deploy, and replace end-user computer equipment.
• Perform hardware and software troubleshooting and break-fix support.
• Assist with software installations, updates, and configuration.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
• Assist users with login, password, account access, and connectivity issues.
• Perform PC/Mac setup, imaging, deployment, and refresh activities as required.
• Provide professional, customer-focused support directly to end users.
• Document incidents, troubleshooting steps, resolutions, and equipment changes in the ticketing system.
• Escalate issues to appropriate support teams when necessary.
• Follow client IT procedures, security requirements, and service-level expectations.

Qualifications

• 2+ years of Desktop Support, Deskside Support, or End User Support experience preferred.
• Hands-on experience supporting Windows 10/11 and macOS environments.
• Experience troubleshooting desktops, laptops, printers, docking stations, monitors, and peripherals.
• Working knowledge of Microsoft 365 applications.
• Experience with hardware/software installation and troubleshooting.
• Familiarity with Active Directory, password resets, user accounts, and device management is preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Ability to work independently in an onsite end-user environment.
• Must be available for the full 2–3 month W2 contract assignment .

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.