Computer Support Specialist

Job Description The computer support specialist position will provide technical support to University Advancement's faculty and staff. The incumbent will perform basic support for departmental computing devices, routine upkeep, maintenance, and supply of workgroup printers, copiers, and fax machines; communicate needs to the Director of Systems Administration and Technology Support; monitor incoming service requests and ensure appropriate escalations; and maintain proper documentation. Required Qualifications Demonstrable experience in troubleshooting and maintaining personal computers running business applications such as Microsoft Office. Significant experience providing technical support both in person and remotely. Strong interpersonal skills with the ability to effectively communicate with others. Demonstrated strong organizational skills and attention to detail. Consistent track record of being responsible, reliable, and professional. Demonstrated ability to be discreet when exposed to confidential or sensitive information. Must be able to lift 25 lbs. Preferred Qualifications Bachelor's degree from an accredited educational institution, or a sufficient combination of education and experience to be equivalent to a Bachelor’s degree. Experience managing enterprise software updates (ECM, Kaseya, BigFix, Jamf, etc.). Experience with inventory control or fixed assets management. Experience supporting users in an enterprise environment consisting of both PC and Apple computers. Pay Band 4 Overtime Status Non-Exempt: Eligible for overtime Appointment Type Regular Salary Information $46,000 - $51,000 Hours per week 40+ Review Date Open until filled Additional Information Moderate to Heavy Lifting (25+ lbs) Safe Driving Record Unable to Sponsor Work Visas The successful candidate will be required to have a criminal conviction check. Equal Employment Opportunity Statement Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. Disability Accommodation If you are an individual with a disability and desire an accommodation, please contact Advancement HR at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event. #J-18808-Ljbffr