Site Reliability Engineer II

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location: Remote (US-Based Candidates Only)

Position Overview

We are seeking a Site Reliability Engineer II (SRE) to join our growing Site Reliability Engineering team. In this role, you will help ensure the availability, reliability, and performance of our production platforms by monitoring systems, responding to incidents, troubleshooting infrastructure issues, and driving automation initiatives.

You will collaborate closely with Development, DevSecOps, and Engineering teams to maintain highly available cloud-native applications while supporting mission-critical healthcare and fintech services.

This position is ideal for someone who enjoys solving production challenges, improving operational efficiency, and working in a fast-paced environment.

Key Responsibilities

Incident Management

• Serve as the first responder for production incidents by identifying, triaging, and resolving issues.
• Monitor and respond to alerts generated by Datadog and other monitoring platforms.
• Perform initial root cause analysis and escalate incidents according to defined SLAs.
• Communicate incident status and resolution updates to internal stakeholders.
• Partner with senior engineers to resolve complex production issues.

Monitoring & Platform Reliability

• Continuously monitor application health, infrastructure performance, and system availability.
• Configure and optimize monitoring dashboards and alert thresholds.
• Troubleshoot Kubernetes environments, including pod failures, deployment rollbacks, and log analysis.
• Support containerized applications running in Kubernetes and Docker environments.

Production Support

• Participate in a weekday "Follow-the-Sun" production support model with global engineering teams.
• Participate in an on-call rotation for critical production systems as needed.
• Help maintain high availability and system uptime.

Automation & Continuous Improvement

• Develop automation scripts and operational tools using one or more of the following:
• Python
• PowerShell
• Bash
• C#
• Java
• Support CI/CD pipeline monitoring and deployment reliability.
• Contribute to self-healing solutions and automation initiatives to reduce manual operational tasks.

Collaboration

• Work closely with Software Engineers, DevSecOps, Infrastructure, and Platform teams.
• Recommend improvements to monitoring, tooling, and operational processes.
• Collaborate effectively with globally distributed engineering teams.

Documentation & Compliance

• Maintain accurate documentation for incidents, troubleshooting procedures, and post-incident reviews.
• Ensure operational processes align with industry security and compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.

Required Qualifications

• 3–5 years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or Production Support.
• Hands-on experience with production incident response, troubleshooting, and escalation.
• Experience with Datadog or similar monitoring and observability platforms.
• Strong experience with Kubernetes, including monitoring, troubleshooting, and workload management.
• Experience with Docker or other container technologies.
• Working knowledge of SQL, MySQL, or NoSQL databases.
• Ability to work effectively in high-volume, mission-critical production environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to work weekday shifts as part of a global Follow-the-Sun support model.

Preferred Qualifications

• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
• Familiarity with CI/CD pipelines and deployment automation.
• Experience with Helm Charts and Kubernetes deployments.
• Knowledge of ITIL principles and Agile methodologies.
• Experience supporting regulated environments such as healthcare or fintech.
• Scripting or programming experience in Python, PowerShell, Bash, Java, or C#.

Why Join NationsBenefits?

• Work on technology that positively impacts millions of healthcare members.
• Join a collaborative, innovative, and supportive engineering culture.
• Exposure to modern cloud-native technologies and enterprise-scale infrastructure.
• Competitive compensation and comprehensive benefits.
• Unlimited Paid Time Off (PTO).
• Opportunities for career growth and professional development.
• Work with talented global engineering teams on challenging, high-impact projects.
• Maintain a healthy work-life balance while contributing to mission-critical platforms.

NationsBenefits is an Equal Opportunity Employer.