Desktop Support Specialist

Job Title: Desktop Support Specialist

Location: San Antonio, TX

Employment Type: Temp (24 months)

Industry: Energy and Gas

Compensation: $22.72/hour.

Schedule: 40 hours/week

About the Opportunity:

• We're looking for a hands-on Desktop Support Specialist to provide Tier 1 technical support for desktop and laptop environments.
• You'll help end users resolve hardware and software issues, configure and relocate equipment, provide basic technical training, and ensure support activities are accurately documented.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. 

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY

What You'll Do:

• Configure and deploy new desktops, laptops, peripherals, and related hardware, including equipment relocations.
• Provide end-user support and training on the basic functionality and use of supported hardware and software.
• Troubleshoot technical issues, research solutions to new problems, and identify effective alternatives when standard resolutions are not available.
• Create and maintain troubleshooting guides, installation procedures, and other technical documentation.
• Record all customer interactions and support activities accurately in the ticketing system while continuously developing technical skills through independent research.

Job Requirements

What You'll Bring:

• Associate Degree in Computer Maintenance Technology or Computer Help Desk Specialist or Computer Network Administration.
• 1+ years of experience in an IT Technical environment. 
• 1+ years of experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• 1+ years of experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

What Sets You Apart:

• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters. 
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel. 
• Ability to meet goals and objectives. 
• Effective interpersonal and customer service skills.
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Comfortable with change and ability to adapt to the changing needs of the client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.
• Relative Certifications.
• Relative experience in supporting utility construction & maintenance.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By ing for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may . Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.