Clinical Manager

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we're looking for talented individuals to join our team and make a difference.

Who We Are

Join us in Alaska - where work meets adventure!

Immerse yourself in the beauty of Alaska with its breathtaking landscapes and endless outdoor activities. Whether it's hiking, fishing, or skiing, Alaska offers a unique lifestyle that enhances your well-being. Discover the beauty of Alaska with Beacon OHSS - Your Gateway to a Healthier Future!

Ready for a fulfilling career with Beacon OHSS - A Division of International SOS? Apply now and be part of a team that values your well-being and success.

Benefits

• Competitive salary
• Medical, Dental, Vision, 401K, Short/Long term disability, Life Insurance, AD&D coverage, Pet insurance, and EAP
• Supportive and collaborative work environment.

Opportunity

The Clinical Services Manager provides strategic and operational leadership across Beacon OHSS's Occupational Health, Drug & Alcohol, and Administrative Services teams.

This role is responsible for ensuring consistent, compliant, and high-quality service delivery across all Alaska clinic locations. Reporting to the Director of Clinical Services, the Clinical Services Manager serves as the primary operational lead, aligning day-to-day activities with organizational objectives, quality standards, and client expectations.

This position requires strong leadership, problem-solving, and organizational skills, with a focus on operational excellence, compliance, and collaboration. The Clinical Services Manager partners closely with cross-functional teams, including Medical, HR, Finance, and IT, to streamline processes, drive performance improvement, and foster a culture of accountability and teamwork.

This is a full-time in-person role based out of our Anchorage location. Monday to Friday 8:00 am to 5:00 pm.

Qualifications

The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery. The ability to solve problems and make concise and informed decisions is essential. A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.

• Bachelor's degree in Healthcare Administration, Nursing, Business, or a related field required (Master's preferred).
• Minimum of 7 years of progressive healthcare operations or clinic management experience, including at least 3 years in a supervisory or multi-department leadership role.
• Strong knowledge of Occupational Health, Drug & Alcohol testing, and/or clinical administrative workflows.
• Demonstrated experience in process improvement, compliance, and team leadership.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office Suite and healthcare management systems.
• Ability to travel quarterly to statewide clinic sites.

Key responsibilities

Leadership and Oversight

• Provide direct leadership to the Occupational Health, Drug & Alcohol, and Administrative Services teams, ensuring effective communication, accountability, and performance.
• Guide and mentor managers/supervisors to achieve departmental goals and maintain service excellence across all clinics.
• Serve as the central operational point of contact for clinical service lines, facilitating coordination between departments.
• Promote a culture that reflects Beacon's values, emphasizing patient care, safety, and operational integrity.
• Support organizational growth initiatives through process improvement, scalability, and workforce alignment.

Operational Management

• Oversee the daily operations of Occupational Health, Drug & Alcohol, and Administrative Services to ensure consistent, efficient, and compliant workflows.
• Standardize procedures across departments to improve scheduling, documentation, billing coordination, and turnaround times.
• Ensure effective staffing models across service lines, balancing workload, coverage, and training needs.
• Collaborate with Medical, HR, Finance, and IT to support recruitment, budgeting, and systems optimization.
• Analyze operational data to identify trends, gaps, and opportunities for improvement.
• Oversee administrative functions including medical records management, network coordination, and hearing conservation program operations.

Quality, Compliance, and Safety

• Ensure compliance with federal, state, and local regulatory requirements including HIPAA, OSHA, and DOT standards.
• Maintain alignment with Beacon OHSS and International SOS clinical and operational policies.
• Partner with the Director of Clinical Services and Medical Director on quality assurance, documentation standards, audit readiness.
• Partner with the clinical medical teams to ensure clinical practices are following best standards of care and establishing regular touch points and follow-ups.
• Drive continuous quality improvement (CQI) initiatives across departments.
• Monitor compliance in safety programs, incident reporting, and infection control practices.

Client Relations and Communication

• Support the Director of Clinical Services in maintaining strong relationships with key clients and stakeholders.
• Serve as an escalation point for operational or service delivery concerns, ensuring timely resolution.
• Participate in client reviews, audits, and meetings as requested to report on performance and process improvements.
• Collaborate with internal teams to ensure timely, accurate communication across departments and sites.

Team Development and Engagement

• Develop and implement leadership and staff development initiatives across departments.
• Support performance management processes, including coaching, evaluations, and corrective actions.
• Foster a positive, inclusive, and team-oriented work culture.
• Identify and mentor emerging leaders, supporting succession planning and career growth within the organization.

Contingencies

Offer contingent upon ability to pass pre-employment drug testing (federal panel), physical exam, fitness for duty assessment for remote work, background check and motor vehicle report.

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!