Dispatcher / Logistics Coordinator

Dispatcher / Logistics Coordinator

The Dispatcher / Logistics Coordinator serves as the central hub for transportation activities, ensuring efficient, safe, and on-time movement of freight across trucking and rail networks. This role combines real-time dispatching, route planning, and customer communication to support reliable service delivery.

Location: West Valley City, UT

Employment Type: Full-time

Annual Salary Range: $65,000 $80,000

Key Responsibilities

• Monitor and coordinate daily movement of trucks and railcars, making real-time dispatch decisions.
• Plan optimal routes using routing software, considering load size, delivery windows, traffic, weather, and regulatory restrictions.
• Maintain constant communication with drivers, train crews, and customers to provide status updates and resolve issues promptly.
• Track shipments via GPS and TMS, updating system records and notifying stakeholders of any delays or exceptions.
• Generate and distribute daily manifests, bills of lading, and other required documentation.
• Ensure compliance with DOT, FMCSA, and railroad regulations, including hours-of-service (HOS) and safety standards.
• Collaborate with the warehouse team to schedule pickups and deliveries, optimizing load consolidation and dock usage.
• Respond to emergency situations, such as accidents or equipment failures, and coordinate appropriate response actions.
• Perform routine analysis of dispatch performance metrics and suggest process improvements.
• Assist with training new dispatch staff and drivers on procedures and technology platforms.

Essential Qualifications

• High school diploma or GED required; associate's degree in logistics, supply chain, or related field preferred.
• Valid commercial driver's license (CDL) or Transportation Worker Identification Credential (TWIC) is a plus.
• Proficiency with dispatch and transportation management software (e.g., TMS, WMS, GPS tracking platforms).
• Strong understanding of trucking and railroad operations, including load planning and regulatory compliance.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize urgent issues, and maintain composure under pressure.
• Basic math and analytical skills for load calculations and performance reporting.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as required by operational demand.

Desired Experience

• 2+ years of experience in dispatch, logistics coordination, or transportation operations.
• Prior experience with both trucking and rail logistics is highly desirable.
• Demonstrated track record of meeting delivery performance targets and improving routing efficiency.
• Experience using electronic logging devices (ELDs) and familiarity with FMCSA regulations.

Salary & Benefits

• Annual salary range: $65,000 $80,000 (USD), based on experience.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Employee assistance program and wellness initiatives.
• Opportunities for professional development and certification support.
• Company-provided uniform and equipment needed for dispatch duties.