Manager, Workplace Technology Services

Description

Company

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on Xand LINKEDIN. 

Position Summary

The Manager, Workplace Technology Services is responsible for leading and overseeing all end-user technology functions, including Field Services, Change Management, and IT Asset Management, in support of the City account. This role ensures the delivery of high-quality, reliable, and customer-focused IT services that enable day-to-day operations across all departments.

The Manager will drive operational excellence, improve service delivery performance, and lead a team of technicians and support staff to meet and exceed service level expectations.

SDI Presence Offers:

• A Competitive Salary range: $135,000 - $150,000/year 
• Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.   
• Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.  Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Leadership & Team Management

• Lead and manage the Field Services and End User Computing (EUC) teams
• Provide day-to-day direction, coaching, and performance management
• Foster a culture of accountability, responsiveness, and customer service excellence

Field Services Operations

• Oversee onsite and remote support activities across City locations
• Ensure timely resolution of incidents, service requests, and escalations
• Optimize technician dispatching, scheduling, and workload balancing

Change Management

• Manage and enforce IT change management processes and governance
• Ensure all changes are documented, approved, and communicated effectively
• Minimize service disruption through proper planning and coordination

IT Asset Management

• Oversee lifecycle management of IT assets (procurement, deployment, tracking, and retirement)
• Ensure accurate inventory and compliance with City and contractual requirements
• Partner with procurement and finance teams as needed

Service Delivery & Continuous Improvement

• Monitor and report on SLAs, KPIs, and performance metrics
• Identify opportunities for process improvement and automation
• Drive initiatives to enhance the end-user experience

Stakeholder Engagement

• Serve as a key point of contact for City stakeholders and internal leadership
• Participate in governance meetings and provide regular updates on service performance
• Collaborate with other towers to ensure seamless service delivery

Requirements

• Bachelor’s degree in Information Technology or related field preferred
• 5+ years of experience in IT support, EUC, or field services
• 5+ years of leadership or supervisory experience
• Ability to work onsite 2-3 days/week
• Strong understanding of ITIL processes, especially Incident, Change, and Asset Management
• Experience working in large enterprise or government environments preferred
• Excellent communication, leadership, and organizational skills 

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.