Regional Sales & Operations Director

Regional Sales & Operations Director - Columbia, Maryland (Fully On-Site)

We are currently hiring a Regional Sales & Operations Director to lead the flagship Baltimore office for a well-established, nationally recognized commercial-services organization with more than 35 years of growth and success.

This is a highly visible, hands-on leadership opportunity combining sales growth, operational management, team development, customer retention and financial accountability. The Regional Sales & Operations Director will oversee a multi-department environment, lead the daily performance and profitability of the support center and develop a cohesive sales and operations team.

The ideal candidate is a proven sales leader and business-development hunter who is comfortable working alongside the team, coaching sales representatives in the field, participating in prospecting and customer meetings, and helping employees close new business.

Experience supporting franchisees or independent business owners is valuable, but it is not required. The company can teach the franchise model to an accomplished sales and operations leader who demonstrates the right leadership style, business judgment and drive for results.

Position Highlights:

• Direct hire, full-time and on-site in Columbia, Maryland
• Monday–Friday, 8:00 a.m.–5:00 p.m.
• Occasional evening and weekend responsibilities based on business needs
• Competitive base salary, based on experience
• Annual commission potential: approximately $20,000–$30,000-plus, paid monthly
• Year-end bonus potential: approximately $5,000–$10,000
• Total annual earning potential: approximately $125,000–$160,000-plus
• Medical, dental and vision insurance and 401(k) with company match
• Monthly Friday-afternoon team-building events
• Recognition-trip potential
• Limited travel, primarily for an annual conference and occasional training
• Lead approximately five direct reports initially, with anticipated growth to as many as 10
• Opportunity to lead an established flagship regional office within a respected national brand

What You Will Lead:

• Direct the daily sales, operational and financial performance of the regional support center.
• Lead multiple departments as one cohesive, accountable team.
• Develop short- and long-term business plans supporting revenue growth, profitability, staffing and organizational goals.
• Drive new commercial-account growth through prospecting, cold calling, door knocking, customer presentations and closing activity.
• Coach sales representatives through side-by-side training, field ride-alongs, activity reviews and immediate performance feedback.
• Establish clear goals and hold sales, operations and administrative employees accountable for performance metrics.
• Monitor CRM activity, sales pipelines, customer notes, follow-up tasks, forecasts and daily performance trackers.
• Review bids and proposals for accuracy, competitiveness and profitability before presentation to prospective customers.
• Develop employees, address underperformance and create a culture of accountability, collaboration and measurable achievement.
• Strengthen customer relationships, resolve service concerns and support account retention and growth.
• Guide and support independent business owners in strengthening and growing their businesses.
• Prepare and communicate budget forecasts, business trends, staffing needs and operational priorities to executive leadership.

What We Are Looking For:

• At least five years of successful management experience with responsibility for people, performance and business results.
• Proven success leading a sales team and driving new business development.
• A strong hunter mentality with experience in prospecting, cold calling, door knocking or other direct outbound sales activity.
• Hands-on experience coaching outside or field sales representatives.
• Willingness to work directly alongside the sales team, participate in customer calls and help close business.
• Experience overseeing operations or multiple departments within a branch, market, region or business unit.
• Strong understanding of CRM systems, sales pipelines, forecasting and performance metrics.
• Experience with P&L management, budgeting, revenue growth or overall profitability is strongly preferred.
• Demonstrated success developing employees and helping team members achieve measurable goals.
• Experience managing customer relationships, service concerns, retention and account growth.
• Excellent communication, presentation and interpersonal skills.
• High level of integrity, transparency and professional accountability.
• Bachelor's degree or an outstanding record of progressive professional achievement.
• Ability to work on-site and remain highly visible and engaged with employees, customers and independent business owners.

Malone Workforce Solutions is an Equal Opportunity Employer