Receptionist/Admin Assistant

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. We are more than just a workplace - we are a community built on our core values:

sUpport Our responsibility as human beings are to support ourselves and one another.

eQuity To participate in community is to have active citizenship. To be a participating citizen, one must have opportunities that are equitable, which accommodate the differences all human beings have.

aCCeptance One of the most vital components of having a quality of life is love. It is okay to tell someone you love them; more importantly, it is okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits of Joining Our Team

• Health Coverage : Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.
• Telehealth Services: Employer-paid access for all employees, regardless of hours.
• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.
• 403B Retirement Plan : Secure your financial future.
• PTO & Holidays: Generous time off, including your birthday!
• Employee Perks : Discounts on wireless plans, entertainment, dining, travel, and more.
• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.
• Education & Development: Tuition reimbursement and career advancement programs.
• Wellness Support: Access to the Employee Assistance Program.
• Referral Program : Earn rewards by promoting our inclusive workplace.

Position Overview:

The Receptionist/Admin Assistant will perform administrative tasks and services to support effective and efficient operations throughout the agency.

Key Responsibilities:

Front Desk Management

Answering and directing incoming calls promptly and professionally, ensuring all inquiries are addressed or routed appropriately. They greet and assist visitors, creating a positive firstimpression for anyone entering the office. Additionally, they oversee guest management and keep track of scheduled appointments to ensure the front desk operates smoothly and efficiently.

Administrative Support

This role involves supporting special projects and tasks, including purchasing, event coordination, clerical organization, and other related duties. The Receptionist/Admin Assistant handles essential agency-wide tasks, such as check distribution, mail management, and posting communications as needed. They also assist Human Resources by updating employee information, managing compliance reporting, documenting communications, and supporting other administrative projects. Tracking document signatures and ensuring timely reporting are also key aspects of this responsibility.

Facility Oversight

The Receptionist/Admin Assistant ensures the building operates safely and efficiently by opening and/or closing the facility as needed. They monitor cleanliness in communal areas, including the lobby, kitchen, and bathrooms, addressing or reporting any maintenance or cleanliness issues promptly to maintain a welcoming environment.

Program and Task Monitoring

This position involves implementing and monitoring new programs and tasks as needed, ensuring that these initiatives are executed effectively. The Receptionist/Admin Assistant also ensures workloads are completed promptly, meeting deadlines and providing proper communication or follow-up when necessary to maintain smooth operations.

Technology and Resource Tracking

In collaboration with HR and team members, the Receptionist/Admin Assistant helps track and maintain the agency's inventory of technology and resources. They ensure all tools and equipment are accounted for and managed efficiently to support the organization's operational needs.

Communication and Reporting

The Receptionist/Admin Assistant promptly communicates and escalates issues that require attention, ensuring proper follow-up and resolution. They assist with reporting and compliance tracking, contributing to the overall success of organizational operations by maintaining accurate records and delivering timely updates.

Other Duties

The Receptionist/Admin Assistant performs any additional assignments deemed necessary by the Supervisor to support the agency's evolving needs and priorities.
Job Skills

• Communication and Collaboration: Communicates effectively with peers and supervisors by sharing clear, concise updates and information. Supports teamwork by actively listening and contributing ideas in a collaborative manner.
• Decision-making and Problem-Solving: Identifies and resolves basic issues using established guidelines. Seeks advice for more complex challenges.
• Adaptability and Flexibility: Adapts to shifting tasks and priorities as directed by supervisors. Maintains productivity in a dynamic work environment.
• Organizational Effectiveness: Supports operational efficiency by following established processes and maintaining accurate records.
• Quality of Service: Performs tasks with precision and care, ensuring individuals with IDD receive reliable respectful and person-centered support.

Minimum Qualifications:

Age Requirement: Minimum age of 18.

Experience: Prior experience with administrative job duties preferred.

Educational Qualification: High School Diploma or GED required

Flexibility: General Flexibility

Drivers Status: Valid Driver's License, required.

Physical Demands: The nature of tasks may vary based on the individuals being supported. This may include assisting with toileting and hygiene, which could involve lifting. Reasonable accommodations will be considered to enable individuals with disabilities to fulfill essential job functions.