Customer Service Specialist

Customer Service SpecialistBe part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.Work Arrangement: Remote, Hybrid, or In OfficeLocation for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WIAuxiant's Mission Statement and Core ValuesMission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.Core Values: Independent Solutions REAL Results Respect Empowerment Agility LeadershipJob Summary:Handle incoming and outgoing phone calls from providers and members.Handle incoming live chats via the website from providers and members.Respond to emails via Auxiant secure email from providers.Essential Functions:Answer provider phone, live chat, and secure email questions regarding claim status and benefitsAssist with enrollee phone and live chat questions regarding claim status and benefitsNonessential Functions:Other duties as assigned or appropriateEducation/Qualifications:Excellent phone skills/etiquetteProficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-keyQiclink experiencePrevious call center experience preferredExcellent verbal and written communication skillsProven experience in a professional office environmentProven customer service experience requiredMedical insurance background preferredHigh school diploma or equivalent and 1-2 years related experience.Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more