Shuttle Driver

Division
JW Marriott Houston

Description


The Shuttle Driver ensures hotel guests have a safe, smooth, and enjoyable arrival, departure, and transportation experience. This role directly impacts guest satisfaction, operational efficiency, and the overall impression of the hotel.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Drive guests to and from the hotel, airport, shopping centers, and other destinations, assisting with luggage.
• Attend and participate in monthly front desk meetings to stay aligned with hotel operations.
• Inspect and maintain the courtesy van, ensuring cleanliness, fuel, and readiness.
• Explain van features such as radio, television, and communication systems to guests.
• Provide guests with information about hotel services, facilities, points of interest, and local attractions.
• Notify guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain lobby and front porte-cochere areas, including trash removal, snow/ice management, and cleaning of sidewalks and floors.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal skills.
• Safe and responsible driving skills.
• Attention to detail and pride in maintaining clean, organized vehicles and public areas.
• Professional demeanor and reliability.
• Ability to multitask and manage time efficiently.

PROFESSIONAL EXPERIENCE

• Minimum of 2 years driving experience with a valid motor vehicle license and minimal violations.
• Experience in hospitality, transportation, or guest-facing roles preferred.

ACADEMIC BACKGROUND

• High School Diploma or equivalent.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements


Successful completion of a background check is required prior to employment.

Category
Guest Services

Location
JW Marriott Houston 261

Full-Time/Part-Time
Full-Time

Shift
-not applicable-

CA Pay Range

Number of Openings
1

Req Number
GUE-26-00026

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.