FINANCIAL ADVISOR

Summary Interviews incoming patient or representative andenters information required for admission into computer by performing thefollowing duties.

Essential Dutiesand Responsibilities include thefollowing. Other duties may be assigned.

Interviews patient orrepresentative to obtain all accurate information needed to perform and billfor services provided.

Obtains signaturesneeded to provide services and authorizations for treatment.

Records allinformation accurately in healthcare software system.

Scans insurance cards,personal identification, and any signed documents into the healthcare software.

Verifies eligibilityof insurance and obtains signatures on services not covered by insurance(ABNs).

Provides patients withan estimate of their costs and obtains payment on their account.

Posts payments to patient'saccounts.

Notifies department oftesting required and directs patient to department.

Answers phone callsand directs communication to departments. Gives general information.


OTHER DUTIES:

Handles all Bankruptcies asrequired by law.

Files Creditor's Claim ondecease patients who have an estate.

Updates address frommail returns or outside collection agency.

Completes registrationon specimens processed in lab.

Balances cash drawereach day.

Works with outsidecollection agencies to obtain payments.

Processes weekly BadDebt (including Medicare Bad Debt) and prepares reports for additional outsidecollection agency.


SupervisoryResponsibilities

This job has nosupervisory responsibilities.


Competencies

To perform the jobsuccessfully, an individual should demonstrate the following competencies:

Problem Solving -Identifies and resolves problems in a timely manner; Gathers and analyzesinformation skillfully; Develops alternative solutions; Works well in-groupproblem solving situations; Uses reason even when dealing with emotionaltopics.

Customer Service -Manages difficult or emotional customer situations; Responds promptly tocustomer needs; Solicits customer feedback to improve service; Responds torequests for service and assistance; Meets commitments.

Interpersonal Skills -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens toothers without interrupting; Keeps emotions under control; Remains open toothers' ideas and tries new things.

Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens andgets clarification; Responds well to questions; Demonstrates group presentationskills; Participates in meetings.

Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varieswriting style to meet needs; Presents numerical data effectively; Able to readand interpret written information.

Teamwork - Balancesteam and individual responsibilities; Exhibits objectivity and openness to others'views; Gives and welcomes feedback; Contributes to building a positive teamspirit; Puts success of team above own interests; Able to build morale andgroup commitments to goals and objectives; Supports everyone's efforts tosucceed.

Business Acumen -Understands business implications of decisions. Displays orientation toprofitability; Demonstrates knowledge of market and competition, aligns workwith strategic goals.

Cost Consciousness -Contributes to profits and revenue; Conserves organizational resources.

Diversity -Demonstrates knowledge of EEO policy; Shows respect and sensitivity forcultural differences; educates others on the value of diversity; promotes aharassment-free environment.

Ethics - Treats peoplewith respect; Keeps commitments; Inspires the trust of others; Works withintegrity and ethically; Upholds organizational values.

Organizational Support- Follows policies and procedures; Completes administrative tasks correctly andon time; Supports organization's goals and values; Benefits organizationthrough outside activities; Supports affirmative action and respects diversity.

Strategic Thinking -Develops strategies to achieve organizational goals; Understands organization'sstrengths & weaknesses; Adapts strategy to changing conditions.

Judgment - Displayswillingness to make decisions; Exhibits sound and accurate judgment; Supportsand explains reasoning for decisions; Includes appropriate people indecision-making process; Makes timely decisions.

Motivation - Sets andachieves challenging goals; Demonstrates persistence and overcomes obstacles;Measures self against standard of excellence; Takes calculated risks toaccomplish goals.

Planning/Organizing -Prioritizes and plans work activities; Uses time efficiently; Plans foradditional resources; Sets goals and objectives; Organizes or schedules otherpeople and their tasks; Develops realistic action plans.

Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treatsothers with respect and consideration regardless of their status or position;Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstratesaccuracy and thoroughness; Looks for ways to improve and promote quality;Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meetsproductivity standards, completes work in timely manner, strives to increaseproductivity, and works quickly.

Safety and Security -Observes safety and security procedures; Determines appropriate action beyondguidelines; Reports potentially unsafe conditions; Uses equipment and materialsproperly.

Adaptability - Adaptsto changes in the work environment; Manages competing demands; Changes approachor method to best fit the situation; Able to deal with frequent change, delays,or unexpected events.

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities arecovered when absent; Arrives at meetings and appointments on time.

Dependability -Follows instructions, responds to management direction; Takes responsibilityfor own actions; Keeps commitments; Commits to long hours of work whennecessary to reach goals. Completes tasks on time or notifies appropriateperson with an alternate plan.

Initiative - Volunteers readily;Undertakes self-development activities; Seeks

increased responsibilities; Takesindependent actions and calculated risks; Looks

for and takes advantage of opportunities;Asks for and offers help when needed.

Innovation - Displaysoriginal thinking and creativity; Meets challenges with resourcefulness;Generates suggestions for improving work; Develops innovative approaches andideas; Presents ideas and information in a manner that gets others' attention.


Qualifications To perform this job successfully, an individual mustbe able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.


Education and/orExperience

High school diploma orgeneral education degree (GED); or one to three months related experienceand/or training; or equivalent combination of education and experience.


Language Skills

Ability to read andinterpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals. Ability to have written correspondence or speak effectively to patients.


Mathematical Skills

Ability to add,subtracts, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals. Abilityto compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Ability

Ability to applycommon sense understanding to carry out instructions furnished in written,oral, or diagram form. Ability to dealwith problems involving several concrete variables in standardized situations.


Computer Skills

To perform this jobsuccessfully, an individual should have knowledge of Database software;Internet software; Spreadsheet software and Word Processing software.


Other Skills and Abilities

Good people andcommunication skills are a must. The ability to ask people for payment.


OtherQualifications

Must be able to workquickly and accurately.


Physical Demands The physical demands described here are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

While performing theduties of this Job, the employee is regularly required to use hands to finger,handle, or feel and talk or hear. The employee is frequently required to walk,sit and reach with hands and arms. The employee is occasionally required tostand; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. Theemployee must often lift and/or move up to 15 pounds. Specific vision abilities required by thisjob include close vision, distance vision, color vision, peripheral vision,depth perception and ability to adjust focus.


Work Environment The work environment characteristics described hereare representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

Whileperforming the duties of this Job, the employee is occasionally exposed tomoving mechanical parts. The noise level in the work environment is usuallymoderate.