Help Desk Specialist
Intellect Solutions
Responsibilities:
Preferred Skills:
- Customer Support - Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy.
- Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surplus/donation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration.
- Mobile Device Support - Support managed mobile devices on iOS and Android
- Provide technical support to end-users by troubleshooting software and hardware issues, providing guidance on proper usage, and identifying areas of improvement.
- Install, maintain, and upgrade equipment, hardware, and software.
- Collaborate with other members of the technical support teams.
- Communicate effectively with users to gather information and identify and resolve problems.
- Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
- Workstation: Schedule, setup and breakdown.
- 1+ years of customer service experience
- 1 to 3 years exp. with Windows 10
- 0 to 1 years exp. with Macintosh operating systems
- 0 to 1 years exp. with Network and re-imaging workstations
Preferred Skills:
- PC/Windows Support
- Macintosh
- iOS and Android
- Active Directory
- Microsoft Office 365
- Microsoft Teams
- High School Diploma or higher
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Specialist in Rockville, MD vacancy
$43k - $60k
...Help Desk SpecialistAlpha Omega is seeking a qualified Help Desk Specialist to support NIH NIDCD IT Services. The Help Desk Specialist is responsible for support of multiple applications and hardware such as printer and network connections.Key Responsibilities:Provide...SuggestedContract workWork experience placementFlexible hoursAlpha Omega Services
Rockville, MD4 days ago$43k - $60k
...Help Desk SpecialistAlpha Omega is seeking a qualified Help Desk Specialist to support NIH NIDCD IT Services. The Help Desk Specialist is responsible for support of multiple applications and hardware such as printer and network connections. Key Responsibilities:Provide...SuggestedContract workWork experience placementFlexible hoursClearanceJobs
Rockville, MD3 days ago- ...Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.... ...Seeks a Design Inspector | Technical Support Specialist (NDI4) [Key Personnel | Senior Consultant - Exempt 541611] located...SuggestedFull timeFor contractorsH1bWork at officeFlexible hours
$33 - $36 per hour
...SummaryWe are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the... ...troubleshooting steps, and resolutions in the organization's ticketing/help desk system.Escalate complex technical issues to appropriate...SuggestedFull timeWork at officeLocal areaRemote work- Job Description Job Description Overview Information Assurance Support Analyst LOCATION: Rockville, MD CLEARANCE: NRC Clearance JOB STATUS: Full-Time TRAVEL: 10% Occasional Domestic Travel Astrion has an exciting opportunity for a Information...SuggestedFull timeContract workWork at office
Astrion
Rockville, MD20 days ago - ...Help Desk SpecialistCharleston, SC, USAFull-Time (40)Responsibilities:Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications.Serves as the initial point of contact for troubleshooting hardware...Contract workWork at office
CSS Corporation
Silver Spring, MD3 days ago - IMAGINEEER LLC is seeking a Technical Business Analyst to join our team in Rockville, MD. The ideal candidate will help define customer business processes and coordinate project tasks, ensuring operational performance. Applicants should have a Bachelor's degree, at least...
$24.04 - $27 per hour
...Help Desk TechnicianThe Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to...Work at officeLocal areaRemote workShift workWeekend workPlanet Depos
Rockville, MD3 days ago$25 - $28 per hour
...Help Desk Specialist ID: 2026-9807 Type: Full Time W/Benefits Ret Match Location: US-MD-Silver Spring Security Clearance: Clearable Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters...Hourly payPermanent employmentFull timeTemporary workRemote workFlexible hoursERT
Silver Spring, MD3 days ago- ...analysis and systems analysis, facilitating design and development of software solutions, assisting with the testing process, and helping quality assurance process. Must be USC/GC/EAD and eligible to obtain government public trust clearance. Key Responsibilities...Temporary workWork experience placementWork at officeFlexible hours
PRECISE SOFTWARE SOLUTIONS INCORPORATED
Rockville, MD12 days ago - ...Help Desk Specialist Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. The analyst works in a fast-paced environment providing technical hardware and software support. This position responds to routine...Contract workWork at officeRemote workFlexible hoursWeekend workAfternoon shift
Staffing the Universe
Germantown, MD1 day ago - ...organized, and detail oriented Technical Business Analyst to join our dynamic team in Rockville, MD. If you want to learn, grow, and help then this is the job for you. What you do matters and have significant impact on the medical, health, and scientific communities we...Work experience placementLocal areaFlexible hours
IMAGINEEER LLC
Rockville, MD20 days ago - ...always. About US At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect...Full timeCasual workRemote work
Netrix Global
Rockville, MD13 days ago - ...These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and...Hourly payTemporary workLocal area
Eliassen Group
Rockville, MD19 days ago - Description** PLEASE NOTE: Salary ranges are geographically based and the posted range reflects the Northen CA region. Lower salary ranges will apply for other labor markets outside of NCALOverview:The Risk Adjustment Operational Analytics leadership is seeking a Data Analyst...Work experience placement
$62.8k - $111.4k
...for CAT. Assists firms with moderately complex questions regarding validation and linkage error correction. Confers with senior Help Desk staff and subject matter experts for guidance on complex issues as appropriate. Document all incoming customer inquiries into the...Work at officeLocal area- This is a future/ general interest posting. Axiom Consultants, Inc, is seeking an experienced Program Support Analyst to provide support to the NOAA Office of Ocean Exploration (OER). The Analyst will rovide technical, administrative, and financial services for the management...For contractorsInternshipWork at office
- ...degree or higher 2 years of relevant experience in a technical help desk environment Valid driver's license, insurance and reliable... ...personal vehicle Required certifications: A+ Microsoft Office Specialist ACMT (Apple) or Microsoft 365 Certified: Modern Desktop...For contractorsWork at officeRemote work
$24 - $28 per hour
...-level support for desktops, laptops, printers, peripherals, and desk phones Assist users with basic software and hardware troubleshooting... ...field is preferred. Experience: Previous experience in a help desk or customer service role, preferably in a healthcare setting...Full timeTemporary workWork at officeImmediate startMonday to Friday- Company DescriptionSonSoft Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. SonSoft Inc is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services...Contract workH1b
- Unti Corporation in Gaithersburg, MD seeks a Business Analyst to analyze processes, document requirements, and support implementation of new systems. You will liaise between business and tech teams to ensure clear communication and timely delivery. Ideal candidates have...Remote job
- ...by American Banker.At OpenSky, we believe that everyone has the right to access credit and achieve their financial goals. We have helped 2 million customers get started and continue their path to realizing their financial goals. And we want to help and grow with our customers...Hourly payBank staff
$50 per hour
...success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.The salary range for this position is as listed on the requisition. Please note that the...Full timeTemporary workWork experience placementCasual workFlexible hours- ...on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support... ...is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. #J-18808-Ljbffr...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Rockville, MD1 day ago - Ivyhill has an immediate need for a Computer Operator II that will support our their FDA CDER DCC project in Rockville, MD. The Computer Operator II (CO2) will process scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved ...Immediate start
- ...Log in or register to view more details about this job. Link to USAJOBS Announcement: WHAT YOU'LL BE DOING DAY TO DAY As an IT Specialist (INFOSEC), you will use your knowledge of and experience with Health Resources and Services Administration to optimize business...For contractors
$100.06k
...diversity, leadership training, teamwork, and work life balance. Help guide our nation into the next generation of nuclear safety!... ...Duties The successful candidate will perform the full range of IT Specialist (INFOSEC) duties. Duties may vary based on office placement....Second jobWork at office$100.06k
The U.S. Nuclear Regulatory Commission is looking for an IT Specialist (INFOSEC) to perform duties in Rockville, MD. This role involves administering information systems, conducting risk assessments, and developing security policies to protect data. Qualified candidates...- ...Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster... ...Serve as the primary escalation point for complex Tier 1 service desk issues Partner with MSP, infrastructure, systems engineering,...Daily paidFull timePart timeWork at officeLocal areaImmediate startRemote workMonday to FridayWeekend work3 days per week
US Fertility
Rockville, MD3 days ago - ...Senior Help Desk TechnicianCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive...For contractorsWork at office
ClearanceJobs
Rockville, MD12 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Specialist. Be the first to apply!
Related searches
- systems support technician Rockville, MD
- help desk technical support Rockville, MD
- support analyst Rockville, MD
- technical analyst Rockville, MD
- technical support assistant Rockville, MD
- help desk assistant Rockville, MD
- IT assistant Rockville, MD
- tech aide Rockville, MD
- IT help desk technician Rockville, MD
- mri tech aide Rockville, MD