Museum Shop Associate

Position Summary The Museum Shop Associate supports the daily operations of the museum retail shop while delivering exceptional customer service to museum visitors. This position serves as a welcoming point of contact for guests, assists with retail transactions, and supports merchandising, inventory, and general shop operations. The Museum Shop Associate contributes to a positive visitor experience while helping advance the museum's mission through retail engagement. Responsibilities Greet and welcome visitors in a professional, friendly, and engaging manner. Provide exceptional customer service by assisting guests with merchandise selection, product questions, and purchases. Operate the point‑of‑sale (POS) system and accurately process purchases, returns, exchanges, and payment transactions. Maintain knowledge of museum exhibitions, programs, and merchandise to answer visitor questions and provide recommendations. Promote museum memberships, exhibitions, programs, and special events when appropriate. Resolve visitor concerns professionally and elevate to management as necessary. Foster a welcoming and inclusive environment for visitors, staff, and volunteers. Answer the phone in a courteous and professional manner, and, if needed, transfer to the appropriate department. Maintain a clean, organized, and visually appealing shop environment. Restock merchandise, organize displays, and assist with merchandising efforts, including exhibit‑related and seasonal product placement. Monitor inventory levels and notify supervisors of low‑stock items. Assist with receiving, unpacking, pricing, and organizing merchandise shipments. Participate in inventory counts, stock reconciliation, and retail reporting processes as assigned. Follow established loss prevention and security procedures. Ensure shop materials, supplies, and displays are properly maintained and organized. Work collaboratively with museum staff to support shop operations and overall visitor experience goals. Perform other duties as assigned. Knowledge, Skills, and Abilities Customer service knowledge and strong interpersonal skills to effectively greet, assist, and engage diverse museum visitors. Skill in operating point‑of‑sale systems and accurately processing cash and retail transactions. Ability to maintain organized, visually appealing merchandise displays and support inventory processes, including stocking and tracking items. Knowledge of museum exhibits, programs, and retail offerings, with the ability to communicate information and promote memberships and events. Ability to multitask, resolve customer concerns professionally, and collaborate with staff to support smooth daily shop operations. Strong interpersonal and customer‑service skills. Ability to multitask and prioritize tasks in a fast‑moving environment. Physical Demands Sitting or standing for long periods. Lifting or moving up to 25 pounds. Work Schedule Regular weekdays schedule with flexibility to work some evening and/or weekend shifts as needed. Equal Employment Opportunity The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (View email address on click.appcast.io). #J-18808-Ljbffr University of Georgia