Technical Training Specialist

This position exists to provide direct learning support and training delivery for CPR franchisee owners and their employees. Training will be facilitated both in-person at the Nashville Device Care Center (NDCC) and through virtual instructor-led formats. This role also manages training facility operations at NDCC and supports device repair instructional design.

This is an onsite role in our Mt. Juliet TN facility with a schedule of Monday - Friday, 8AM - 5PM.

What will be my duties and responsibilities in this job?

Curriculum and Program Facilitation

Partner with operational leaders and franchisor management team to identify specific training needs for the CPR retail market. Schedule and facilitate training to support both new and existing associates as the business requires.

• Schedule and facilitate training sessions for new and existing CPR associates.
• Deliver engaging mobile device repair and technology training, both in-person and virtually, using clear, energetic, and learner-focused facilitation techniques.
• Deliver essential internal content that supports a strong franchise partnership, ensuring Assurant team members understand and can successfully apply key business initiatives.
• Coordinate quarterly training calendars and collaborate with operations leadership.

Course Development & Implementation

Create learning experiences that support or accelerate business objectives, using a variety of learning methodologies in partnership with instructional design team.

• Partner with instructional design to create, update, and deliver learning assets.
• Specify objectives and design experiences aligned to business needs.
• Build, update, and maintain retail repair training materials-including presentations, videos, job aids, reference guides, and other digital content-to ensure clear, effective learning across all platforms and audiences.
• Maintain device and tool inventory required for ILT training.

NPI & Technical Support

Provide technical and learning support to CPR franchisees.

• Provide technical escalation support to CPR franchisees.
• Train and certify franchisees on on-site training delivery.
• Partner with Engineering and OEM liaisons on best practices and new product launches.
• Maintain hands-on technical proficiency by dedicating a minimum of 3 -5 hours per week supporting repairs within the Mail-In Repair (MIR) department to stay current on new devices, supporting software, tools, and repair processes introduced through NPI.

Training Records Management

Ensure that associates records are up to date and compliant with both business and industry standards.

• Maintain up-to-date associate training records.
• Provide compliance updates and reporting to operational leadership.

Training Operations & Facility Management

• Manage, organize, and maintain the CPR Training Facility at NDCC.
• Maintain and replenish tools, devices, parts, and consumables to support technical training.
• Ensure all classrooms and equipment are fully prepared for scheduled training.
• Support device repair instructional design through equipment availability management.

What are the requirements needed for this position?

• Associate degree or equivalent work experience.
• Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization.
• Wireless (cellular), OEM, and/or consumer electronics repair experience.
• Minimum 3 years of presentation and training curriculum development.
• Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft's PowerPoint, with a detailed eye towards designing and delivering slides for clear, classroom projection.
• The qualified candidate should be able to create and deliver clear, engaging, aesthetically formatted, and properly animated PowerPoint content with quickness and ease. Extraordinary attention to details in content creation and language nuance.
• Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency (Mac & Windows), web conferencing (ex. GoToMeeting, Zoom, Skype), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.).

What other skills/experience would be helpful to have?

• Advanced degree preferred in adult learning, instructional design or related field
• 3+ years in a training or development function
• 1+ years in project management capacity
• Cloud-based content storage, organization, and file sharing expertise.
• Adobe Creative Suite, LMS and general audio/video editing software and know-how
• Results Oriented: metrics driven utilizing benchmarking and analysis to create, revise and reshape ASP instructional programs
• Effective communication skills: Express thoughts and ideas in a clear and concise manner and provide information to others in a way that considers the needs of the situation and the audience.
• Planning and organizational skills: Manage work activities to achieve business objectives on time, within budget, and according to specifications.
• Strong collaboration skills: Seek the opinions of others and engage colleagues, managers, and employees to build buy-in, especially when consensus cannot be reached.
• Influencing skills: Ability to build value-based relationships and leverage them to get things done.

What are the working conditions and physical requirements of this job?

• This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.
• Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be able to talk and hear.
• Required to use hands to finger, handle, or feel objects, tools or controls.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Pay Range:
$ 31,18 - $ 52,10

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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