Equipment Warranty Administrator

Job Description

Job Description

Who We Are

Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for over 50 years. Over time, we’ve become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.

As a family owned and operated business from inception, we know the importance of setting a standard for our customers—who over the past 49 years have become a part of this family.

Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live.

What We Offer

• Fantastic Culture and Work Environment
• Medical, Dental, and Vision Insurance
• 401K with a company match
• Paid Time Off
• Ongoing manufacturer training programs.
• Paid training

Position Summary

The Equipment Warranty Administrator is responsible for managing all aspects of the warranty process for equipment, parts, and components. This role ensures accurate claim submission, tracks reimbursements, maintains warranty records, and works closely with service, parts, and manufacturers to resolve warranty issues efficiently.

Key Responsibilities

• Process and submit warranty claims to manufacturers and vendors accurately and on time.
• Verify claim eligibility and ensure compliance with manufacturer guidelines and company policies.
• Communicate with service technicians, parts personnel, and manufacturers to gather required documentation for claim submissions.
• Track claim status, follow up on unpaid or disputed claims, and reconcile warranty credits.
• Maintain detailed warranty records, including claim histories and equipment service logs.
• Support service advisors and managers with warranty-related questions and processes.
• Review manufacturer bulletins, updates, and policy changes to ensure compliance.
• Assist in customer communication regarding warranty coverage, approvals, and denials.
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Qualifications

• Previous experience in warranty administration, equipment service, or dealership operations preferred.
• Knowledge of construction, agricultural, or heavy equipment is a plus.
• Strong organizational and data entry skills with attention to detail and accuracy.
• Proficient in Microsoft Office and dealer management systems (DMS).
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Check out our Warrington Facility