Director, SAP Technology Lead - Merchandising

Category/Area of Expertise: IT & Technology
Job Requisition: 482655

Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: IT Executive & Administration (5167689)


Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Director, SAP Technology Lead - Merchandising serves as the senior authority for SAP merchandising solutions and plays a pivotal role in delivering ADUSA's Retail Spine ERP transformation. This position is responsible for leading the end-to-end design, delivery, implementation, and ongoing support of core merchandising capabilities, including article and master data management, assortment and listing, pricing and promotions, vendor funding, allocation, and margin optimization using SAP S/4HANA Retail and associated platforms such as SAP CAR and integrated planning and analytics solutions. A critical aspect of this role is ensuring seamless integration across merchandising, finance, supply chain, store operations, and digital commerce platforms to enable accurate pricing execution, promotional effectiveness, real-time inventory visibility, and enterprise-wide margin transparency.

The Director ensures that merchandising solutions are scalable, high-performing, and commercially aligned to drive measurable business outcomes. In close partnership with merchandising and finance leadership, this role mobilizes IT teams and System Integrator partners to deliver fit-to-standard, clean-core aligned solutions that support long-term agility and innovation that are aligned with ADUSA's long-term roadmap.
This leader shapes enterprise merchandising technology standards, drives cross-workstream alignment, and ensures disciplined execution across all phases of the transformation lifecycle. With an AI- and analytics-first mindset, the Director enables data-driven decision-making, optimized pricing and promotion strategies, and automation acros"]) self.__next_f.push([1,"lution authority, testing oversight, cutover readiness, and post-go-live optimization.

• Deep understanding of merchandising economics, including gross margin management, promotional ROI, funding reconciliation, shrink impact, assortment rationalization, and category performance drivers.
• Experience operating in high-volume retail environments with complex pricing structures, frequent promotional cycles, and multi-brand or multi-banner operations.
• Demonstrated leadership of cross-functional teams in a modern IT delivery model that includes System Integrators, SaaS planning platforms, digital commerce systems, and federated IT organizations; strong ability to hold partners accountable for merchandising outcomes.
• Experience leading ongoing SAP merchandising operations post-implementation, including release governance, production support oversight, continuous improvement, and enhancement prioritization aligned to commercial impact.
• Proven capability delivering merchandising analytics and decision-support capabilities, including pricing optimization, promotion effectiveness analysis, margin reporting, and integration of advanced analytics or AI-driven automation within SAP-enabled merchandising processes.
• Strong financial and commercial acumen with experience managing program budgets, evaluating build vs. buy trade-offs, and driving measurable margin and revenue impact.
• Executive presence with the ability to influence senior merchandising, finance, and supply chain leaders, navigate complex trade-offs, and align stakeholders around commercial and operational outcomes.
• Strategic yet hands-on leader with demonstrated success building and mentoring high-performing merchandising technology teams.
• Willingness to travel as needed to support program execution, vendor engagement, and multi-banner alignment.

Preferred Qualifications

• Experience in grocery or big-box retail with high SKU velocity, complex DC networks, and store fulfillment models.
• Direct experience with RISE with SAP or SAP S/4HANA Cloud operating models.
• Strong understanding of SAP Clean Core strategy, SAP BTP extensibility, and cloud governance.
• Proven experience integrating SAP S/4HANA with best-of-breed platforms such as Manhattan and RELEX.
• Demonstrated success driving Fit-to-Standard and reducing technical debt/custom code.
• SAP certifications in S/4HANA Retail or related modules.

Compensation & Benefits

• Preferred location is at the ADUSA regional headquarters which are located just outside Charlotte, North Carolina (Salisbury).
• Competitive benefits package.
• Salary Range: $160,000 - $240,000
• Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.