QA & Documentation Specialist - PH

Job Description

This is a remote position.

Position Overview

We’re looking for a meticulous and detail-oriented QA & Documentation Specialist to join our team. In this role, you will be responsible for ensuring the quality and accuracy of all documentation related to patient care, including reviewing and auditing records to ensure compliance with industry standards. You'll collaborate closely with staff to resolve any documentation issues, contribute to the development of quality assurance processes, and ensure that our documentation practices consistently support the high standards of care we provide. Your attention to detail and ability to work independently will be essential in maintaining the integrity and efficiency of our operations.

• 100% remote – work from home
• Room to grow – build QA & healthcare administration skills
• Inclusive culture – supportive, collaborative team
• Paid time off (PTO)
• Paid U.S. holidays
• Paid birthday leave
• Monthly health stipend

Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment.

Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines.

Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues.

Help develop QA Processes for other teams.

Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed.

Skills/Knowledge

Ability to work independently in a remote setting.

Ability to adapt to industry changes in policies and procedures.

Detail‑oriented and strong organizational skills.

Strong interpersonal skills, including written and oral communication skills.

Excellent English language proficiency, written and spoken.

Ability to quickly learn, adapt and navigate different tools and resources.

Strong analytical and data‑gathering skills.

Ability to work well with different personalities.

Comfort dealing with ambiguity and the ability to work independently.

Ability to work well within a team.

Strong problem‑solving skills with the capacity to quickly identify and address solutions to complex situations.

Qualifications/Requirements

Must have at least +2 years of QA experience, preferably in US Healthcare or mental health services.

Coaching experience is a plus.

Experience in working remotely or in a BPO company is preferable.

System Requirements

Desktop/Laptop: processor Intel Core i5 or higher (recommended 8GB RAM).

Internet connection ≥10 Mbps.

Work Hours

Full‑time (40 hours a week), Monday‑Friday, between 8 AM‑6 PM Pacific Time.