Store Manager

Summary A store manager is responsible for overseeing daily store operations, driving sales, ensuring customer service excellence, managing staff, controlling expenses, and maintaining visual presentation in alignment with corporate objectives. Responsibilities Customer Experience Act as a role model, keeping customers as the top priority and responding to complaints or needs. Achieve excellent secret shopper scores. Promote merchandise, demonstrate product knowledge, and assist customers with requests. Revenue Generation Share vision and execute store strategy aligned with corporate and district initiatives. Achieve financial objectives in sales goals, sales per square foot, expense control, units per transaction, payroll percentage, and shrinkage. Educate the team on reports, business trends, and inventory opportunities. Analyze reports consistently and develop strategies to maximize financial performance. Operational Responsibilities Prioritize workflow through planning and time management. Maintain appropriate staffing levels based on trends and payroll guidelines. Comply with company policies, procedures, and operations. Ensure the store’s physical appearance and cleanliness. Identify problems, analyze causes, and propose solutions. Maintain compliance with assigned training. Convey company expectations clearly. Protect company assets, including inventory, cash, and fixtures. Report loss‑prevention occurrences to District, Market, and Loss Prevention managers. Practice excellent customer service to prevent theft. Review and audit store processes and paperwork for compliance. Supervise, lead, and motivate staff. Visual, Brand, and Product Management Execute pricing strategies to achieve gross margin. Merchandise the store according to visual guidelines and hold teams accountable to standards. Communicate inventory opportunities to District or Market managers. Plan and execute store planograms promptly. Clarify the company’s brand position to the team. Ensure timely replenishment of merchandise on the selling floor. Instruct and participate in visual merchandising standards set by the company. People Responsibilities Model all PEI customer service standards. Adhere to human‑resources standards and general practices. Recruit, select, hire, and develop diverse talent. Fill open positions within 30 days and maintain a talent pool. Assess, develop, educate, mentor, and provide timely coaching. Hold the team accountable for store results and manage conflict. Empower team participation in decision‑making while guiding the process. Encourage feedback and foster solution dialogue. Lead through change and adversity, managing risks. Maintain confidentiality and meet commitments. Ensure all associates adhere to federal, state, and local labor laws. Qualifications Proven ability to network and maintain a talent pool for recruitment, select and develop store management teams, build bench strength, coach, counsel, and persuasively argue viewpoints. Demonstrated customer‑service role‑modeling with empathy during all store visits. Strong organizational skills: able to delegate, prioritize, meet deadlines, and hold the team accountable. Proven leadership skills capable of challenging and motivating teams in a respectful environment. Knowledge of visual presentation standards and ability to interpret planograms. Excellent verbal and written communication skills. Business‑analysis skills to interpret trends, payroll, shortage, and controllable expenses to maximize performance. Additional Requirements Effective selling techniques. Energetic and positive attitude. 3–5 years of retail management experience. Strong verbal, written, interpersonal, and customer‑service skills. Ability to stand for long periods and lift up to 25 pounds. BS degree is a plus. Benefits Employee discount. Paid vacation and personal time. Healthcare plan: Medical/Dental. Tuition reimbursement. 401(k) plan with company match. Legal Disclaimer Perry Ellis International is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. #J-18808-Ljbffr