Administrator

Administrator

Locations: 65 Court Street, Brooklyn, NY 11201 131 Livingston Street, Brooklyn, NY 11201 90-27 Sutphin Blvd., Jamaica, NY 11435

Working Hours: 8:00am-4:00pm, 9:00am-5:00pm, or 10:00am-6:00pm 1-hour mandatory unpaid lunch, 35 total paid working hours per week

Job Description

• Conduct outreach to prospective families regarding admissions and enrollment.
• Respond to family inquiries via phone and text, providing accurate information about policies and procedures.
• Guide families through the application and enrollment process.
• Assist families with navigating online applications and basic technical issues.
• Gather necessary information from families and accurately update the case management system.
• Utilize multiple computer systems to manage calls, requests, and tracking.
• Ensure all actions comply with established policies and procedures for accuracy and efficiency.
• Provide prompt, accurate, and courteous service to families.
• Maintain a professional telephone manner and utilize provided resources effectively.
• Participate in outreach activities and admissions events to increase enrollment.
• Help provide resources to families transitioning into NYCPS schools.
• Process and certify eligibility for childcare subsidies for eligible families.
• Manage applications and renewals for childcare subsidy programs.
• Strictly adhere to FERPA and all privacy regulations to protect the confidentiality of student and family information.
• Ensure all interactions and data handling prioritize privacy and security.

Qualifications

• Previous experience in customer service, call center, or administrative roles preferred.
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
• Strong interpersonal skills with the ability to build rapport and empathize with families from diverse backgrounds.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional in a fast-paced environment.
• Knowledge of NYCPS admissions and enrollment processes is a plus.
• Familiarity with FERPA and data privacy principles is essential.

Fingerprinting & Background Check

DOE requires all candidates to successfully pass a background check at the federal, state, and local level. DOE does require all candidates to be fingerprinted and cleared in their system prior to starting. Fingerprinting fee is $101. DOE & InterSources do not cover this cost. Fingerprints are good for 10 years. If the candidate has been fingerprinted with DOE within the past 10 years, then they can disregard the fingerprinting requirement.

About Us: InterSources Inc

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.