Operations Coordinator

Operations Coordinator

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Serving as the liaison between the carrier and ODW, Operations Coordinator serves a critical role in the success of ODW service offering to our customers, both client and carrier included. This position entails establishing and maintaining communication with the carrier to ensure timely information is provided internally and to the customer. We strive to provide real-time visibility for clients and internal team members by leveraging automated tracking when possible and manual tracking (via phone, email, or text) as needed. Time management is crucial for success in this role.

Essential Responsibilities

• Responsible for daily dispatch and tracking of truckload shipments within a specific team role
• Effectively communicate and work closely with other departments (Brokerage, Account Management)
• Maintain diligent communication – both written and verbal – with drivers and carrier's dispatch retrieving status updates
• Analyze and address logistical challenges associated with individual loads
• Measured on overall daily load volume (number of stops / loads) tracked and dispatched
• Measured on quality of work (communication / status updates) in accordance with departmental standards
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.

Education & Experience

• High school or GED diploma required

Capabilities

• Exceptional communication skills (written and verbal)
• Strong focus on attention to detail
• Speed and accuracy on data entry items
• High level of time management and prioritization skills
• Customer service skills (written and verbal)
• Ability to excel in a team-oriented environment

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

Experience Fulfilment at ODW Logistics.

INDSA

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.