Medical Operations Driver Supervisor

divh2Medical Operations Driver Supervisor/h2pCarrollton - Carrollton, TX 75006/ph3Overview/h3pPosition Type Full Time/ph3Description/h3pThe Driver Supervisor is responsible for the leadership, coordination, and performance of drivers within their designated site and region. This role ensures all implant and instrument deliveries and pickups are executed accurately, efficiently, and on time. The Driver Supervisor serves as the primary point of accountability for delivery operations, driver schedules, route planning, stock-on-loan management, and driver performance./ppThis position works closely with the Builder Supervisor and Sourcing Supervisor to guarantee that equipment and implants required for surgeries are properly prepared, dispatched, and returned within the appropriate windows. This is a hands-on leadership role that may occasionally require performing deliveries directly to support business continuity./ppKey Responsibilities/pulliSupervise, coach, and develop all drivers within the designated site./liliLead the full hiring process: sourcing, interviewing, onboarding, and training of new drivers./liliConduct ongoing performance management, ride-alongs, coaching sessions, and safety reviews./liliApprove and manage all driver PTO requests and maintain adequate coverage for all shifts./li/ulpOperational Execution Delivery Performance/pulliEnsure all deliveries and pickups are completed on time, accurately, and compliant with hospital requirements./liliMonitor day-to-day driver activity, providing real-time support and problem-solving as needed./liliStep in to perform deliveries or pickups when necessary to ensure uninterrupted service./liliWork closely with the Builder Supervisor and Sourcing Supervisor to align outbound cases and inbound returns with operational workflows./li/ulpScheduling, Routing Resource Allocation/pulliBuild and manage weekly driver schedules, shifts, and route assignments based on case volume and hospital demand./liliOptimize driver deployment to reduce redundancy, increase efficiency, and meet SLA expectations./liliAssist in oversight of delivery vehicles, mileage logs, fuel usage, and compliance with company policies./li/ulpStock-on-Loan Management/pulliOwn the sites stock on loan metric, ensuring timely pickup and return of all items in the field./liliDevelop proactive systems to minimize overages and prevent assets from remaining out beyond approved time windows./liliPartner with the Asset or Sourcing teams to reconcile discrepancies and maintain asset integrity./li/ulpCross-Functional Collaboration/pulliPartner daily with Builder and Sourcing Supervisors to ensure surgical cases are communicated, prepped, and executed with precision./liliServe as the operational liaison between delivery functions and warehouse/asset management workflows./li/ulpCompliance, Safety Standards/pulliEnsure driver adherence to all safety protocols, company policies, and DOT/local regulations./liliEnforce compliance of all training and credentialing requirements./liliMonitor and enforce quality standards related to handling sterile implants, instruments, and temperature-sensitive items./li/ulh3Qualifications/h3pQualifications/pulli5+ years of experience in logistics, courier operations, medical device delivery, or related field (preferred)./liliPrior experience supervising teams or leading frontline employees strongly preferred./liliStrong understanding of routing, delivery operations, and time-sensitive service environments./liliExcellent communication, organization, and problem-solving abilities./liliComfort working in a high-volume, high-urgency environment./liliAbility to work occasional evenings/ weekends to meet case volume demand./liliAbility to lift/move inventory as needed and perform occasional delivery duties./li/ulpSuccess Measures/pulliTop Quartile rank of Stock on Loan metric/liliOn-time delivery and pickup accuracy/liliEffective driver scheduling and route efficiency/liliHigh driver engagement, low turnover, and strong training completion rates/liliStrong communication and alignment with Builder and Sourcing leadership/li/ul/div