Senior Customer Technical Manager Sunnyvale, CA , USA
$150kJobleads-US
Responsibilities
- Own the portfolio of worldwide eGain customers as the primary technical point of contact
- Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product
- Coach and guide Customer Technical Analysts on customer issue tracking, escalation handling, and technical communication
- Track and identify adoption gaps
- Collaborate with cross functional teams to address adoption gaps and resolve systemic issues affecting multiple customers
Education and Experience
- Bachelor’s degree in a STEM discipline
- 3 to 5 years in a technical customer‑facing role (Technical Support, Technical Account Management, Solutions Engineering, or Professional Services)
- Strong working knowledge of AI Technology Solutions, APIs, and integration patterns
- Proven track record of owning and resolving high‑severity customer escalations
- Demonstrated ability to mentor or coach peers
Compensation
- Base salary is $150,000 per year.
- Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
#J-18808-Ljbffr Jobleads-USVacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Customer Technical Manager Sunnyvale, CA , USA in Sunnyvale, CA vacancy
$140k
...AI knowledge solution to improve customer experience and reduce cost of... ...calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can... ...interview (in-person at eGain Sunnyvale office) Next step Email your resum...SeniorWork at office$150k
...knowledge solution to improve customer experience and reduce... ...as the primary technical point of contactDrive... ...Support, Technical Account Management, Solutions Engineering... ...(in-person at eGain Sunnyvale office)Next stepEmail... ...the position title “Senior Customer Technical Manager...SeniorWork at officeWorldwide$168k - $258.75k
...impact on society. As part of the Customer Program Management Team, you will lead strategic technical programs with Cloud Service... ...status, risks, and insights to senior leadership.What we need to see:Demonstrated... ...by law.SummaryLocation: US, CA, Santa Clara; US, RemoteType:...SeniorFull time- ...DescriptionPrimary Function of Position:The Senior Technical Accounting Manager owns accounting policies and... ...requires working onsite in our Sunnyvale, CA office Tuesday, Wednesday, and Thursday... ...note that Intuitive and/or your customer(s) may require that you show current...SeniorWork at officeLocal areaWorldwideFlexible hours
$192k - $278k
...delivery, technology reviews, guide technical proposals, and build consensus... ...functional projects/programs, ensuring customer value and managing Edge programs that include new NPIs... ...working location from the following: Sunnyvale, CA, USA; Reston, VA, USA.Bachelor's degree...SeniorTemporary workWorldwide$192k - $279k
...driving scope, schedule, cost, and resource management, using existing processes.Work with... ...reliability, and compliance with technical specifications.Minimum qualifications:... ...working location from the following: Sunnyvale, CA, USA; New York, NY, USA.Bachelor's degree in...Senior$192k - $278k
...alerts to enterprise asset management workflows like Maximo.Minimum... ....8 years of experience in technical program management,... ...possible. We empower Google customers with breakthrough capabilities... ...location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin,...SeniorWorldwide$250k - $285k
...SUMMARY We are looking for a seasoned Staff Technical Program Manager to be the first TPM in our newly opened Sunnyvale, CA office. This is a high-autonomy, high-visibility... ...with demonstrated experience operating at a senior or staff level Preferred: Experience in...Work at officeLocal areaShift work$169k - $338k
...83506Posted: 2026-06-22Location: SUNNYVALE, CA, United StatesSalary: $169000 - $... ...you'll do...Role summary: The (USA) Distinguished, Technical Program Manager leads complex, large-scale technology... ...innovation in supply chain and customer experience. This team manages...Full timeTemporary workPart timeWorldwide$176.6k - $239k
...across AWS who help our customers design, build,... ...with AWS Support and Managed Services, and meet objectives... ...a diverse team of technical experts in dozens of... ...500 enterprises.As a Senior TAM, you will help craft... ...our benefits at .USA, CA, Sunnyvale - 176,600.00 - 239,00...SeniorLocal areaFlexible hours- Senior Java Backend Developer Sunnyvale, CA and Austin, TX Experience Level: 10+ Years Job Responsibilities: Oversee the design and development of complex... ...optimized Java code Utilize frameworks Build and manage APIs Conduct code reviews Use development tools Ensure...Senior
$171k - $231.4k
...better? As the Program Management Office (PMO) Lead and... ...— from the earliest customer-focused working... ...feedback from System Technical Program Managers (TPMs... ...strategic recommendation to senior leadership.About the... ...our benefits at .USA, CA, Sunnyvale - 171,000.00 - 231,40...SeniorWork at officeLocal areaFlexible hoursDay shift- Google Technical Program Manager Internship For Summer In USA Google is inviting applications for Technical Program Manager... ...locations: Mountain View, CA, USA; Sunnyvale, CA, USA; Cambridge, MA, USA;... ...plan requirements with internal customers and usher projects through the...Full timeSummer workInternship
$143k - $286k
Reference: R-2496298Posted: 2026-05-27Location: SUNNYVALE, CA, United States; BELLEVUE, WASalary: $143000 - $286000/yearType: Full... ...Segment: Home OfficeRole summary:The Principal, Technical Program Manager - Software Asset Management (SAM), will be responsible for...Full timeTemporary workPart time$171k - $231.4k
...AI experiences — delivering Amazon's Custom Assistant (ACA) to global automotive OEMs. We're looking for a Senior Technical Program Manager to drive featurelaunches and OEM partner... .... Learn more about our benefits at .USA, CA, Sunnyvale - 171,000.00 - 231,400.00 USD...SeniorLocal areaWorldwideFlexible hoursDay shiftAfternoon shift$150k - $175k
...Summary Apptronik is seeking an experienced Senior Executive Assistant to provide on‑site... ...President of Software. Based in our Sunnyvale, CA office, this role is essential for maximizing... ...executive productivity by expertly managing all administrative execution, including...SeniorWork at officeLocal area$117k - $234k
...ensuring alignment with customer needs, business... ..., business impact, and technical feasibility. Partner closely... ...prioritize investments, manage dependencies, and deliver... ...or program terms. Sunnyvale, California US-11789: The... ...9 11th Ave, Sunnyvale, CA 94089-4731, United States...SeniorFull timeTemporary workPart time$184k - $253k
...rapidly expanding.Headquartered in Sunnyvale, CA, with 250+ employees worldwide, Sonatus... ...are looking for a highly motivated Technical Program Manager to define, manage, and support... ...issues across various partners and customers. The ideal candidate should be a meticulous...SeniorWork at officeWorldwideFlexible hoursShift work$171k - $231.4k
...cost down efforts, and keep senior management up-to-date on progress.... ...job responsibilitiesAs a Technical Program Manager, you will... ...staff to ensure exceptional customer service; and follow all federal... ...about our benefits at .USA, CA, Sunnyvale - 171,000.00 - 231,400.00...SeniorLocal areaRemote workFlexible hours$169k - $338k
...592856Posted: 2026-07-31Location: SUNNYVALE, CA, United StatesSalary: $169000 - $3... ...Segment: Home OfficeRole SummaryThe (USA) Director, Technical Program Management provides enterprise-level... ...across complex initiatives.Influence senior stakeholders by communicating trade...Full timeTemporary workPart time$80k - $110k
...Estate, Retail, Facilities Management, and Hospitality. With a... ...comfortable working with technical content, and possess the ability... ...will be based out of our Sunnyvale or San Francisco, CA office.... ...distributors, understand the customer needs and identify the solutions...Full timeWork at office- Overview Our Customer is a corporation that develops... ...worldwide. Position Senior Regulatory Affairs Specialist... ...per week) located in Sunnyvale, CA. Responsibilities... .... Coordinate with technical experts to gather... ...of product lifecycle management, design controls, risk...SeniorContract workFor contractorsRemote workWorldwide2 days per week
$114k - $164k
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation... ...location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.Bachelor’s...- Senior Software Engineer - Sunnyvale, CA Job Type: Full-time. We’d love to speak with you... ...user design and a seamless customer experience. We’re... ...and issues (for example, technical feasibility, implementation... ...of associate’s domain. Manages small to large‑size complex...SeniorFull timeTemporary work
$2,104 per week
...Registered Nurse (RN) | Case Manager Location: Sunnyvale, CA Agency: OneStaff Medical Pay: $2,104 per week Shift Information: Rotating... ..., whether nurses or internal. Our core principles about customer service, dedication, hard work, and still always making...Hourly payFull timeContract workTemporary workWork experience placementWork at officeFlexible hoursShift workTravelNurseSource
Sunnyvale, CA22 hours ago$2,104 per week
...Registered Nurse (RN) | Case Manager Location: Sunnyvale, CA Agency: OneStaff Medical Pay: $2,104 per week Shift Information: Rotating - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 8/26/2026 About the Position We. Are. OneStaff...Hourly payFull timeContract workTemporary workWork experience placementShift workOneStaff Medical
Sunnyvale, CA22 hours ago$2,248 per week
...Registered Nurse (RN) | Case Manager Location: Sunnyvale, CA Agency: FlexCare Pay: $2,248 per week Shift Information: Rotating - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Position Details Profession...Full timeContract workImmediate startShift workFlexCare
Sunnyvale, CA22 hours ago$2,248 per week
...Registered Nurse (RN) | Case Manager Location: Sunnyvale, CA Agency: FlexCare Pay: $2,248 per week Shift Information: Rotating - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource is working...Full timeContract workImmediate startShift workTravelNurseSource
Sunnyvale, CA22 hours ago$224k - $356.5k
...Accelerated Computing, is seeking a Technical sales leader to drive our... ...a real passion for helping customers innovate and realize the full... ...generating opportunity management, promotions, building sales strategies... ...by law.SummaryLocation: US, CA, Santa Clara; US, CA,...SeniorFull timeFlexible hours$219k - $305k
Senior Finance Manager, Technical Infrastructure Finance Google - Sunnyvale, CA, USA; Kirkland, WA, USA Advanced Experience owning outcomes and decision making, solving ambiguous... ..., fair, and transparent costs for internal customers. Build and empower a high-performing team...SeniorTemporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Technical Manager Sunnyvale, CA , USA. Be the first to apply!
Related searches
- customer advocacy manager Sunnyvale, CA
- remote customer service manager Sunnyvale, CA
- director customer relationship management Sunnyvale, CA
- senior customer service manager Sunnyvale, CA
- sales customer service manager Sunnyvale, CA
- manager customer experience Sunnyvale, CA
- customer onboarding manager Sunnyvale, CA
- manager customer success team Sunnyvale, CA
- director customer care Sunnyvale, CA
- senior manager customer operations Sunnyvale, CA