24/7 Contact Center Leader — CCaaS & ITIL Ops
Titan Technologies
Titan Technologies is seeking a Contact Center Manager to lead the day-to-day management of Service Desk and Contact Center operations across a statewide, ITIL-based environment, ensuring high service levels across multiple channels. The CCM will drive workforce management, performance, quality assurance, and customer experience initiatives, reporting to the Project Manager, and coordinating with client stakeholders to meet contractual objectives. #J-18808-Ljbffr Titan Technologies
Vacancy posted 2 days ago
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