Commercial - Associate Director, Omnichannel Operations (Medical Affairs & Global Rare)

Location: Pittsburgh, Pennsylvania, United StatesCompany: LanceSoftPosted: 2026-08-17Job Title Job DescriptionQualifications: Bachelor's degree in a relevant field; advanced degree a plus. 710+ years of experience in omnichannel, digital, or marketing operations within pharma, biotech, or another regulated environment. Proven experience supporting hands-on execution of multi-channel campaigns. Working knowledge of CRM, Client, and related MarTech platforms and how they connect in execution. Experience coordinating QA, UAT, and launch activities across internal and external teams. Strong understanding of privacy, consent, and accessibility requirements in execution (GDPR, HIPAA, WCAG). Comfortable troubleshooting issues and operating in fast-moving execution windows. Strong organizational and communication skills in highly matrixed environments. Background in Medical Affairs or Rare Disease marketing is a strong plus.Required Experience: 710 years of omnichannel experience preferred. Open to candidates with 20+ years of experience depending on fit and if they are aligned with rate. Strong background in omnichannel marketing and digital marketing. Experience with marketing technology implementations. Experience working cross-functionally with multiple stakeholders. Strong organizational and communication skills. Ability to act as a subject matter expert in omnichannel operations.Technical/Platform Knowledge: General understanding of systems is required, though deep platform ownership expertise is not necessary. Platforms mentioned: Salesforce Marketing Cloud, CRM systems. Emphasized that the candidate should understand how platforms function operationally and be able to collaborate effectively with platform owners. Example provided: partnering with a Salesforce Marketing Cloud owner to develop and execute email journey strategies aligned with business goals.