Support Specialist

Job Description

Job Description

Description:

Kore Cares is hiring a Support Specialist in the Pierre area to join our growing team! We are searching for a motivated, compassionate individual who wants to make a difference in the lives of our clients and caregivers every day.

This position is perfect for someone who enjoys a mix of hands-on care, scheduling, training, and administrative work—all while being part of a supportive, mission-driven team.

Full-Time | Monday–Friday (Days) + On-Call Rotation

• Low Stress, Purpose-Driven Work
• Flexible, Dynamic Schedule
• Meaningful One-on-One Client Impact
• Blend of Office & Field Work
• Opportunity for Growth & Leadership

Benefits to being a Kore Cares Support Specialist:

• Meaningful Work
• $23 - $26 Starting wage based on experience (Administrative, Caregiver, or CNA)
• FT Benefits – Health, Vision, Dental, Retirement, PTO
• Bonus Opportunities
• Top 10% Home Care Agency in the Nation
• Home Care Employer of Choice (2020–2026)
• Supportive Management Team that Cares

Come be part of a team that prioritizes caring for employees while delivering exceptional care to clients. If you enjoy helping others succeed and want to grow in a healthcare leadership role, we encourage you to apply!

The Support Specialist plays a vital role in ensuring both clients and caregivers have a positive, seamless experience. This position serves as a bridge between the office and the field—supporting client care, onboarding, scheduling, training, and administrative functions.

• Fill open shifts as needed to ensure continuity of care
• Serve as a key communication point (phones, texts, emails)
• Assist with client onboarding, consultations, and follow-ups
• Maintain accurate and up-to-date care plans
• Train and mentor caregivers through onboarding and supervision
• Coordinate caregiver schedules efficiently (skills, availability, travel)
• Assist with hiring, interviews, onboarding, and HR support
• Complete administrative tasks, billing, payroll support, and documentation
• Manage caregiver technology systems and client education
• Support agency growth through reviews, branding, and community presence
• Participate in an on-call rotation for after-hours support
• Perform additional duties to support team and client success

• Adaptability and strong problem-solving skills
• Maintain confidentiality and professionalism
• Provide high-quality, compassionate client care
• Work collaboratively with team members
• Uphold Kore Cares core values: Reliability, Excellence, Growth, Making a Difference

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• 2 years of healthcare experience (LPN/RN, caregiving or CNA preferred)

• 1 year of healthcare administrative experience preferred

• Strong communication and organizational skills

• Ability to multitask and manage time effectively

• Proficient in Microsoft Office and willingness to learn systems

• Must be able to physically perform job duties

• Must be able to read, write, and speak English

• Valid driver’s license, reliable transportation, and auto insurance required

• Ability to travel to client homes within the service area

• Walking, standing, bending, and lifting up to 50 lbs

• Combination of office and field work

• Extended computer and phone use