Scheduling Coordinator

Scheduling Coordinator

Be the person who keeps care running smoothly. At Total Care Connections, scheduling is more than filling shifts. It is about ensuring our clients receive consistent, high-quality care and our caregivers feel supported, informed, and set up for success.

As a Scheduling Coordinator, you will be at the center of daily operations, balancing client needs, caregiver availability, and real-time changes to keep care moving forward without disruption. If you are detail-oriented, calm under pressure, and energized by solving problems quickly and compassionately, this role is a great fit.

What you will do:

Scheduling and Staffing:

• Create, manage, and maintain daily schedules for caregivers and nurses
• Schedule field staff with ongoing clients based on availability, skills, and client preferences
• Respond quickly to call-outs and fill open shifts to minimize service disruptions
• Actively monitor unstaffed and red shifts throughout the day
• Confirm caregiver attendance and assist with clock-in and clock-out issues
• Monitor overtime trends and escalate concerns according to leadership direction

Client and Caregiver Coordination:

• Complete scheduling welcome calls for all new clients
• Communicate staffing changes to clients and families in a timely and professional manner
• Conduct sit-down scheduling sessions with new hires as part of orientation
• Review care plans and assigned tasks to ensure appropriate staffing
• Maintain accurate client and caregiver match criteria in scheduling systems

Communication and Support:

• Ensure incoming calls are answered promptly during business hours
• Address scheduling-related questions, concerns, and complaints from caregivers and clients
• Coach caregivers on scheduling expectations, timekeeping procedures, and policy compliance
• Accurately document staffing changes and tag updates in the scheduling system

Administrative and Team Responsibilities:

• Review unstaffed shift reports and collaborate with recruiting on staffing needs
• Assist with greeting visitors as needed
• Attend and actively participate in weekly team meetings
• Participate in on-call rotations during evenings, weekends, and holidays
• Perform other duties as assigned to support operations

What you bring:

Skills and Strengths:

• Excellent customer service skills with strong phone etiquette
• High proficiency with computers, scheduling software, and technology systems
• Exceptional organization and attention to detail
• Ability to adapt quickly to changing priorities and schedules
• Strong problem-solving and decision-making skills
• Team-oriented mindset with a calm, professional approach under pressure
• Ability to thrive in a fast-paced, dynamic environment

Experience and Qualifications:

• At least one year of scheduling, administrative, or healthcare support experience preferred

Physical and Work Requirements:

• Ability to work full-time on-site during regular business hours
• Ability to remain seated for extended periods while working at a computer

Why work at Total Care Connections:

We take care of our people so they can take great care of others. Our comprehensive benefits package includes:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan

Financial and Income Protection:

• Short-term disability insurance
• Long-term disability insurance
• Company-paid life insurance
• Voluntary life insurance options
• Accident insurance
• Critical illness insurance

Family and Life Support:

• Paid pregnancy disability leave up to six weeks
• Up to two weeks of paid parental leave
• Supportive return-to-work culture for growing families

Unique Total Care Connections Benefits:

• Total Care Relief Fund to support team members during times of unexpected hardship
• Leadership that genuinely cares about your success and well-being
• Opportunities for growth and advancement within a mission-driven organization

At Total Care Connections, you are not just scheduling shifts. You are ensuring families receive dependable care and caregivers feel supported every day.

Ready to join a team that keeps care moving? If you are organized, reliable, and motivated by meaningful work, we would love to meet you.

Apply today and help us continue delivering extraordinary care.