Customer Support Agent

Customer Support Agent

Arqai

Fort Myers, Fl

$25 - $28 an hour - Full-time

At ArqAi , we don't just install technology - we create luxury living experiences powered by cutting-edge smart home systems. As a privately owned collection of four smart home companies across Florida, we specialize in bringing intelligence, security, and seamless automation to some of the most stunning homes in the state.

We're seeking a Customer Support Agent to joinour Fort Myers, FL Support Center. If you're passionate about home automation and want to be part of a team that values innovation, craftsmanship, and exceptional customer experiences - this is the opportunity for you.

Incredible Compensation:

• $25 - $28 per hour (Commensurate Upon Experience)

Comprehensive Benefits:

• Medical, dental, and vision coverage
• 401(k) participation
• Paid time off and much more

Responsibilities:

This is a dynamic, multi-faceted position blending Customer Service, Accounts Receivable, and Retention. The ideal candidate will demonstrate agility in managing high volumes of written and verbal communication while consistently meeting deadlines.

• Deliver exceptional support to customers , providing timely and accurate information.
• Build strong relationships and present solutions to retain customers and prevent service cancellations.
• Work closely with management to optimize retention strategies and customer satisfaction.
• Manage customer accounts in the CRM and vendor portals to ensure smooth service experiences.
• Monitor and follow up on past-due balances, collaborating with customers to resolve billing issues.
• Audit and reconcile accounts to support financial accuracy and compliance.

Qualifications:

• Manage Accounts Receivable , overseeing client payment cycles and supporting consistent cash flow.
• Demonstrate strong customer retention skills , presenting solutions to maintain long-term relationships.
• Prepare accurate reports to support financial and operational decisions.
• Proficient in Salesforce.com and other PC-based tools.
• Drive results through productivity, dependability, and initiative .
• Exhibit exceptional communication and organizational skills .
• Thrive both independently and collaboratively in a fast-paced, team-oriented environment .

Candidates:

Must NOT have a criminal history record

Must be able to pass a background check and drug screen

Arqai LLC is an Equal Opportunity Employer, and Drug Free Workplace.

About ArqAi:

We're ArqAi - a privately owned collection of smart home companies providing installation and cloud-based services for intelligent products throughout Florida. Our mission is to empower clients to achieve seamless, connected, and intuitive experiences within their homes and businesses.