Field Service Engineer

Job Description

Job Description

. Role Overview

• Title: Field Service Engineer II / III
• Primary Responsibilities:
• • Install, troubleshoot, maintain, and repair Thermal Processing and Aqueous Washing Equipment
  • Perform customer training, commissioning, and service reporting
  • Work on projects ranging from intermediate (FSE II) to high complexity (FSE III)
• Travel: 85–95% domestic/international. Candidates must understand that compensation reflects both hours worked onsite and travel time at customer locations.  This is a hard one for people to commit to, make sure they understand travel.

2. Key Skills & Qualifications

• Mechanical, electrical, and electro-mechanical troubleshooting
• Use of precision measurement instruments (micrometers, calipers, vibration meters)
• Hands-on experience with industrial equipment, motors, generators, or automation systems
• Ability to read schematics, technical drawings, and follow procedures
• Strong problem-solving, time management, and communication skills

3. Candidate Fit Notes (not mandatory but helps with training of ITS equipment)

• Local candidates (Milwaukee area) are preferred for initial training and onboarding due to frequent HQ visits
• Relocation candidates are considered but require lead time for onboarding and availability

4. Talking Points for Outreach

1. Introduce International Thermal Systems (ITS) – global leader in industrial ovens, furnaces, and aqueous washers
2. Highlight role excitement: field service, hands-on troubleshooting, travel opportunities, exposure to advanced equipment
3. Confirm candidate flexibility regarding travel and understanding of pay structure (onsite and travel hours included)
4. Emphasize training at HQ in Wauwatosa – local candidates have an advantage for initial ramp-up
5. Confirm work authorization and willingness to relocate (if needed)
6. Mention career growth potential: FSE II & FSE III with experience and ITS-specific training