IT Desktop Technician

Role Overview We are looking for a customer-focused IT Desktop Technician to join our team in Santa Rosa, CA. In this mid-level role, you will provide hands‑on support for end‑user computing services, independently troubleshoot hardware, software, endpoint, and connectivity issues, and help deliver a secure, reliable, and high‑quality workplace technology experience. What You Will Do Provide hands‑on troubleshooting, diagnosis, and resolution for desktops, laptops, monitors, printers, peripherals, operating systems, collaboration tools, business applications, and network connectivity issues. Manage incidents and service requests using ServiceNow or a related ticketing platform. Why It Might Be a Fit This role requires strong customer service orientation, strong interpersonal skills, and strong organizational skills. Ability to work independently while collaborating effectively with team members, support partners, and stakeholders. Requirements Associate degree, technical certification, coursework in Information Technology or Computer Science, or equivalent hands‑on technical experience. Two to five years of desktop support, help desk, field services, end‑user computing, or related IT support experience in a corporate or enterprise environment. Working knowledge of Microsoft Windows operating systems, endpoint troubleshooting, hardware diagnostics, device configuration, and enterprise user support practices. Experience with Microsoft 365, ServiceNow or a related ticketing platform, endpoint support tools, and common workplace technology platforms. Understanding of IT service management practices, including incident management, request fulfillment, escalation, knowledge documentation, and customer communication. Benefits Paid time off Health insurance Life insurance Disability insurance 401(k) Bonus program #J-18808-Ljbffr VIAVI Solutions